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# IT Support Specialist

- **Company:** Weston Solutions Inc.
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Salary:** $45,374.0 - $59,489.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Creative Cloud, Software Applications, Business Software, Configuration Management, Information Systems, System Configuration, Image Management, System Center Configuration Manager, Network Connections, Performance Tuning, Information Technology, Laptops
- **Published:** October 8, 2026
- **Apply:** https://www.dice.com/job-detail/dd723a82-2261-49d9-9460-0508a0bbe62b

## About the Role

* Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field; equivalent combination of education and experience will be considered.
 * Three (3) to five (5) years of IT support, desktop support, help desk, or systems administration experience.
 * Advanced knowledge of Microsoft Windows operating systems, including system configuration, troubleshooting, performance optimization, and diagnostics.
 * Experience supporting Dell laptop computers and related peripheral devices.
 * Experience deploying, imaging, and maintaining workstation systems using enterprise imaging tools such as Microsoft SCCM/Configuration Manager or similar technologies.
 * Experience supporting Apple mobile devices including iPhones and iPads.
 * Ability to diagnose and resolve hardware, software, network connectivity, and application issues.
 * Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
 * Strong analytical and research skills with the ability to independently troubleshoot unique technical challenges.
 * Ability to work independently and manage multiple priorities in a fast-paced operational environment.
 * Ability to provide occasional after-hours support during emergency response operations., * Experience supporting personnel in field environments, emergency response operations, or other mission-critical settings.
 * Experience with teleconferencing systems, cellular communications technologies, satellite phones, Starlink, or similar communications equipment.
 * Experience supporting Adobe products and other common business applications.
 * Prior experience supporting federal, state, or local government clients.
 * Familiarity with EPA operations, emergency management, or disaster response environments.
 * Knowledge of the Stafford Act and related federal emergency response responsibilities.

## Description

Weston is seeking an IT Support Specialist (Emergency Response Operations) to provide critical technical support for the EPA Region 6 Emergency Response Operations Center (REOC). This role serves as the primary on-site IT resource supporting emergency response personnel, field staff, and incident operations. The successful candidate will provide hands-on support for computer systems, mobile devices, communications equipment, and software applications while ensuring users can effectively perform mission-critical response activities. This position requires a versatile technical professional who can independently troubleshoot and resolve issues in both office and field environments, including occasional after-hours support during emergency response events., * Provide technical support for EPA staff and emergency response personnel utilizing Windows-based systems, laptops, mobile devices, and communications equipment.

 * Diagnose, troubleshoot, and resolve hardware, software, operating system, connectivity, and performance-related issues.
 * Configure, deploy, image, and maintain laptop computers and mobile devices in accordance with client standards.
 * Support remote users operating from response sites, disaster locations, remote offices, hotels, and other field environments.
 * Provide technical support for iPhones, iPads, cellular hotspots, and related mobile technologies.
 * Support communications and collaboration technologies including teleconferencing equipment, satellite communications devices, Starlink systems, and other field-deployed technologies.
 * Research and resolve complex technical issues that require analysis beyond standard support procedures.
 * Coordinate with EPA IT personnel, help desk resources, and infrastructure teams to escalate and resolve issues as needed.
 * Maintain readiness of response technology equipment to support emergency response operations.
 * Provide after-hours support during emergency response activations and critical operational events when required.
 * Deliver responsive customer service and clear technical guidance to users with varying levels of technical proficiency.
 * Maintain accurate records of support activities, equipment status, and issue resolution.