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# Help Desk Technician

- **Company:** BEAR TECHNOLOGIES CORPORATION
- **Location:** Plano, TX, United States
- **Experience:** Expert
- **Salary:** $54,080.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Desktop Computing, Issue Tracking Systems, Microsoft Office, Microsoft Copilot, Remote Service Software, Peripherals, Laptops, User Accounts
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=efd3bdbf60ed11cc

## About the Role

* 5+ years of proven experience in a help desk or equivalent technical support role.
 * In-depth knowledge of Windows operating system.
 * Familiarity with Active Directory, Office 365, and remote support tools.
 * Strong proficiency in diagnosing and troubleshooting hardware and software issues.
 * Exceptional problem-solving skills and attention to detail.
 * Excellent communication and interpersonal skills.
 * Relevant certifications such as CompTIA Tech+, HDI Customer Service Representative (HDI-CSR), Microsoft 365 Certified: Copilot and Agent Administration Fundamentals (AB-900), Microsoft Azure Fundamentals (AZ-900)

## Description

* Respond to user inquiries via phone, email, or ticketing system in a professional and timely manner.
 * Troubleshoot and resolve hardware, software, and network-related issues on primarily Windows platforms.
 * Set up and configure desktops, laptops, mobile devices, printers, and peripherals.
 * Manage user accounts, permissions, and access rights using Active Directory and Office 365.
 * Escalate complex issues to Tier 2 support or relevant departments as needed.
 * Contribute to continuous service improvement initiatives and suggest enhancements to IT support workflows.

 * Document and maintain accurate records of support interactions and solutions.
 * Stay current with industry trends and emerging technologies to enhance troubleshooting capabilities.