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# Track Lead - IT Operations Management, RESTful API, Angular

- **Company:** HCL America, Inc.
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Configuration Management Databases, Data Governance, Information Technology Operations, Scrum Methodology, Systems Integration, ServiceNow IT Service Management, SOAPAPI, AngularJS, Restful APIs, Servicenow
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dccb3496624e6720

## About the Role

deliverables. * Provide post-implementation support and continuous improvement recommendations. Required Skills & Qualifications: * Strong expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management). * Good understanding of CMDB architecture and data governance. * Familiarity with ITIL processes (Incident, Change, Problem, Asset Management). * Ability to translate business requirements into functional designs. * Strong communication and stakeholder management skills. * Experience in conducting workshops and client interactions. * Knowledge of integrations (REST/SOAP APIs) is an advantage. * Analytical thinking and problem-solving skills. Preferred Qualifications: ServiceNow certifications such as: * Certified System Administrator (CSA) * Certified Implementation Specialist (Discovery, Service Mapping or DF ) * Experience working in Agile/Scrum environments., (UAT) and ensure quality deliverables. * Provide post-implementation support and continuous improvement recommendations. Required Skills & Qualifications: * Strong expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management). * Good understanding of CMDB architecture and data governance. * Familiarity with ITIL processes (Incident, Change, Problem, Asset Management). * Ability to translate business requirements into functional designs. * Strong communication and stakeholder management skills. * Experience in conducting workshops and client interactions. * Knowledge of integrations (REST/SOAP APIs) is an advantage. * Analytical thinking and problem-solving skills. Preferred Qualifications: ServiceNow certifications such as: * Certified System Administrator (CSA) * Certified Implementation Specialist (Discovery, Service Mapping or DF ) * Experience working in Agile/Scrum environments., Skill Requirement : Work4Flow - Sr Techinical Consultant - ServiceNow -US * Gather and analyze business requirements related to IT Operations and ServiceNow ITOM modules. Minimum 4+ years Relevant ServiceNow Experience. S * Design functional solutions leveraging ServiceNow ITOM capabilities such as: o Discovery o Service Mapping o Event Management o CMDB (Configuration Management Database) o Orchestration (preferred) * Work closely with technical teams to ensure accurate implementation of requirements. * Define and maintain CMDB data model, governance, and best practices. * Conduct workshops, stakeholder meetings, and process discussions. * Provide functional guidance and solutions aligned with ITIL practices. * Assist in integration requirements between ServiceNow and other tools. * Prepare functional documentation, including: o Business requirement documents (BRD) o Functional specifications o Process flows * Support testing activities
(UAT) and ensure quality deliverables. * Provide post-implementation support and continuous improvement recommendations. Required Skills & Qualifications: * Strong expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management). * Good understanding of CMDB architecture and data governance. * Familiarity with ITIL processes (Incident, Change, Problem, Asset Management). * Ability to translate business requirements into functional designs. * Strong communication and stakeholder management skills. * Experience in conducting workshops and client interactions. * Knowledge of integrations (REST/SOAP APIs) is an advantage. * Analytical thinking and problem-solving skills. Preferred Qualifications: ServiceNow certifications such as: * Certified System Administrator (CSA) * Certified Implementation Specialist (Discovery, Service Mapping or DF ) * Experience working in Agile/Scrum environments.

Must Have Skill

Angular JS,RESTful API,SNOW-IT Operations Management

## Description

Job Responsibilities : Work4Flow - Sr Techinical Consultant - ServiceNow -US * Gather and analyze business requirements related to IT Operations and ServiceNow ITOM modules. Minimum 4+ years Relevant ServiceNow Experience. S * Design functional solutions leveraging ServiceNow ITOM capabilities such as: o Discovery o Service Mapping o Event Management o CMDB (Configuration Management Database) o Orchestration (preferred) * Work closely with technical teams to ensure accurate implementation of requirements. * Define and maintain CMDB data model, governance, and best practices. * Conduct workshops, stakeholder meetings, and process discussions. * Provide functional guidance and solutions aligned with ITIL practices. * Assist in integration requirements between ServiceNow and other tools. * Prepare functional documentation, including: o Business requirement documents (BRD) o Functional specifications o Process flows * Support testing activities (UAT) and ensure quality, Job Responsibilities : Work4Flow - Sr Techinical Consultant - ServiceNow -US * Gather and analyze business requirements related to IT Operations and ServiceNow ITOM modules. Minimum 4+ years Relevant ServiceNow Experience. S * Design functional solutions leveraging ServiceNow ITOM capabilities such as: o Discovery o Service Mapping o Event Management o CMDB (Configuration Management Database) o Orchestration (preferred) * Work closely with technical teams to ensure accurate implementation of requirements. * Define and maintain CMDB data model, governance, and best practices. * Conduct workshops, stakeholder meetings, and process discussions. * Provide functional guidance and solutions aligned with ITIL practices. * Assist in integration requirements between ServiceNow and other tools. * Prepare functional documentation, including: o Business requirement documents (BRD) o Functional specifications o Process flows * Support testing activities