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# IT Service Technician

- **Company:** The AME Group
- **Location:** Muncie, IN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Desktop Computing, Document Management Systems, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Windows Servers, Network Connections, TCP/IP, Wi-Fi Technology, Computer Network Technologies, Computer Equipment, Information Technology, Laptops, Network Server
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=df7a698e2fc2c248

## About the Role

* 3+ years of experience in IT support or a similar technical role
 * Strong working knowledge of Windows 11 and working with servers
 * Familiarity with Active Directory, DNS, DHCP, and Group Policies.
 * Mid level networking knowledge (TCP/IP, VPNs, switches, Wi-Fi)
 * Excellent problem-solving and documentation skills
 * Excellent communication and people skills
 * Valid driver's license

Preferred:

 * CompTIA A+, Network+, or Microsoft certification
 * Experience with Microsoft 365 administration
 * Bachelor of Science with a concentration in Information Technology

Physical Requirements

 * Ability to lift and move computer equipment up to 50 lbs.
 * Reliable transportation for on-site client visits
 * Able walk all over the campus and stand for long periods.

## Description

The IT Technician is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues for Windows-based computers and servers. This role is on-site at the client location. Provides assistance and training to users as needed to ensure they can operate system effectively. On-call as needed to assist with issues, outages and other items. Attends staff meetings, takes notes on IT related issues and works with AME or follows up on items., * Focal point for on-site IT related issues, tracks issues, and provides updates to staff; project oversight of all items IT related.

 * Diagnose and repair Windows desktops, laptops, and servers (Windows Server 2022/2025)
 * Perform routine maintenance including updates, patching, and system health checks
 * Manage printers and lease agreements with vendors for printers, copiers, other devices
 * Troubleshoot network connectivity, Active Directory, and Microsoft 365 issues
 * Respond to support tickets and provide timely resolution to end-user issues
 * Install, configure, and deploy hardware, software, and peripherals.
 * Document all service activity, solutions, and client interactions in the ticketing and documentation systems
 * Assist with onboarding/offboarding of users and devices
 * Manage on site PBX and telecommunication systems.
 * Support cybersecurity best practices including endpoint protection
 * Interact with Site employees and residents
 * Audio and Visual support with projectors, large screen systems, sound systems.