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# System Support Technician

- **Company:** Epic HR LLC
- **Location:** Peoria, AZ, United States
- **Salary:** $43,680.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Spyware, Antivirus Softwares, Networking Hardware, Microsoft Operating Systems, Microsoft Software, Wireless Devices, Information Technology, User Accounts
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=159fa3e6a438043c

## About the Role

* High school diploma or equivalent with relevant certifications.
 * Professional IT experience is required.
 * Ability to work varied schedules, including weekends and early morning shifts.
 * Attention to detail, ability to meet deadlines, and work both independently and in a team.
 * Strong communication skills to interact with all levels of personnel.
 * Proficient in Microsoft applications.
 * Knowledge of warehouse operations is a plus.
 * Analytical and technical skills are essential.

Work Environment:

 * Ability to work in a distribution center with varying temperatures.
 * Ability to work safely around heavy moving equipment (forklifts, pallet jacks, reach trucks, clamps, scissor lifts) in a fast-paced setting.
 * Ability to lift up to 50 lbs.

## Description

At EPICHR, we operate in a warehouse environment that runs 24/7, 365 days a year, including nights and weekends. Our facilities feature multi-temperature buildings, ranging from -20°F to ambient temperatures, and equipment over 30 feet in the air. Our goal is to handle all technical issues in the warehouse to ensure smooth operations at all times., * Resolve and log IT support emails.

 * Address and resolve IT issues via phone.
 * Set up, maintain, and troubleshoot company mobile phones.
 * Desktop and laptop PCs:
 * Install operating systems and user applications.
 * Perform routine maintenance.
 * Recover lost data.
 * Troubleshoot hardware and software problems.
 * Use antivirus software for virus and spyware removal.
 * Configure, maintain, and troubleshoot various printers (laser, thermal, impact).
 * Provide support for Autonomous Guided Vehicles (AGVs).
 * Troubleshoot Microsoft OS configuration issues.
 * Resolve issues with mobile and wireless devices.
 * Set up, configure, and troubleshoot network devices and infrastructure.
 * Process IT requests, including:
 * Create new user accounts for warehouse software.
 * Set up domain/Active Directory accounts.
 * Create and link shared folders.
 * Relocate users and hardware.
 * Adjust user access in warehouse software.
 * Maintain a clean, neat, and organized work area.
 * Keep track of equipment inventory and assets.
 * Perform other duties as needed.