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# Trade CRM Specialist

- **Company:** Moët Hennessy
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $67,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Business Analytics Applications, Software Bug Management, Software Code Optimization, Information Systems, Power BI, Salesforce.Com, Information Technology, Data Analytics, Data Management, Tools for Reporting
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1388fe582338a8ab

## About the Role

Bachelor's degree in Business Administration, Information Systems, Data Analytics, Computer Science, or a related field, or equivalent relevant professional experience.

Additional certifications or training in Salesforce, Microsoft Power BI, or data analytics are a plus.

Professional Experience:

2+ years of professional experience in sales, marketing, business analytics, or a related field. Experience in the wine and spirits industry is a plus.

Practical/Technical Knowledge:

 * Hands-on experience working with Salesforce CRM, including user support, reporting, and platform functionality.
 * Strong proficiency in Microsoft Office tools, including Power BI.
 * Curiosity, humility, and a commitment to continuous learning and improvement.
 * Strong commercial awareness and business acumen.
 * Clarity and precision in verbal and written communication.
 * Experience in project and stakeholder management.
 * Ability to adapt and thrive in a fast-paced, evolving environment., External applicants must be currently authorized to work in the United States on a full-time basis.

## Description

Role and Responsibilities

 1. User Training, Support & Adoption

Serve as a primary resource for day-to-day user support across ASPIRE, Power BI, and related reporting tools. Lead new-user onboarding, deliver ongoing training, troubleshoot functional issues, and develop practical learning materials, including presentations, videos, and quick-reference guides. Support platform rollouts and adoption initiatives, helping users confidently navigate systems, access reports, and incorporate these tools into their daily workflows.

 2. Platform Optimization & Continuous Improvement

Gather and document business requirements and relevant information to effectively triage, troubleshoot, and resolve system issues in collaboration with technical teams. Coordinate testing, validation, and implementation of bug fixes and enhancements, while maintaining clear and timely communication with impacted users and departments throughout the resolution process. Ensure issues are tracked through completion. Identify opportunities to improve platform functionality, streamline workflows, and enhance the user experience.

 3. Performance Analytics & Reporting

Develop, maintain, and enhance Power BI dashboards, Salesforce reports, and analytical tools that provide actionable insights into Commercial performance. Monitor key performance indicators, evaluate sales execution and activation effectiveness, and conduct trend and root cause analyses to identify performance gaps and opportunities for improvement. Ensure reporting aligns with business priorities and supports informed decision-making across the organization.

 4. Data Stewardship & Quality Assurance

Support data accuracy, consistency, and reliability across Salesforce and Power BI. Investigate data discrepancies, identify underlying issues, and coordinate with Data and IT teams on resolution. Promote data quality standards and best practices to ensure reliable reporting and maintain confidence in the underlying information.

 5. Data Analytics Best Practices

Promote a data-driven culture by sharing analytical best practices, collaborating with other analysts/specialists, and helping stakeholders build their understanding of available tools and insights. Contribute to MHUSA's broader analytics community and support the adoption of consistent reporting methodologies and performance measurement standards across teams.