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# GxP IT Associate Engineer, GxP IT Support

- **Company:** Moderna, Inc.
- **Location:** Norwood, MA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $100,400.0 - $160,700.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Apple IOS, Apple Mac Systems, Configuration Management Databases, Cyber Security, Data Integrity, Health Information Management, HP Thin Clients, Hyper-V, McAfee VirusScan, Software Vulnerability Management, Symantec, Network Routing, Cloud Platform System, Virtual Environment, Falcon Platform, Infrastructure Automation Frameworks, Information Technology, Casper Suite, Operational Systems, Veeam, Splunk, Dynatrace, GXP, Servicenow, Vmware
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=22ad2c9a7378e826

## About the Role

* Education: Bachelor's degree in computer science, Information Technology, Industrial Engineering, physical science or related field or relevant experience.
 * Experience:
 * Minimum of 1-3 years of experience supporting IT systems in manufacturing and labs.
 * Experience working in a BioPharma, GxP environment
 * Some experience working with virtual environment (VMware/Hyper-V) and/or cloud platform (AWS preferred)
 * Some experience working with backup/recovery systems (Acronis, Veeam, N2WS, etc.)
 * Some experience working with Cybersecurity endpoint protection applications (CrowdStrike, Symantec, McAfee, Carbon Black, etc.)
 * Some experience working with infrastructure tools (Dynatrace, Pager Duty, Splunk)
 * Excellent Windows trouble shooting skills, as well as hardware trouble shooting skills.
 * Experience with Apple device support for both MacOS and iOS, including the JAMF environment
 * Experience with Service Now a plus Basic understanding of network routing, switching and firewall concepts.
*

## Description

Responsible for interacting with site operations, working alongside automation engineers, QC analysts, warehouse teams, and manufacturing operators. The role serves as the critical link between IT and Operational Technology (OT), delivering robust, compliant systems performance and exceptional end-user support. Additionally responsible for end-user support and AV for meeting rooms., * Ensure compliance with GMP and data integrity standards, supporting inspections, audits, deviations, CAPAs, and SOP adherence.

 * Provide Tier 1 support for manufacturing operations, responding to shop floor issues across workstations, HMIs, scanners, label printers, and Thin Clients.
 * Triage and resolve IT incidents, requests, and change controls using a service-oriented mindset and SLAs.
 * Support change control execution activities in a validated GxP environment, maintaining audit trails and system states.
 * Use observability tools available to monitor system health and resolve performance issues.
 * Participate in endpoint protection and vulnerability management in coordination with security teams using tools like CrowdStrike.
 * Maintain CMDB accuracy, system inventories, configuration baselines, and network documentation.
 * Maintain detailed documentation for tickets, repairs, imaging, data wiping, and asset tracking.
 * Deliver a high-quality, customer-centric experience in all end-user interactions.
 * Collaborate with QA, QC, Automation, Plant and Lab Engineering, and Digital Core teams to coordinate system downtime, restoration, and change advisory reviews. Participate in after-hours or weekend support activities as needed based on manufacturing demands.
*