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# Regional IT Support Analyst - Northern California

- **Company:** Telecare Corporation
- **Location:** Stockton, CA, United States
- **Experience:** Expert
- **Salary:** $88,090 - $96,488
- **Contract:** Permanent contract
- **Skills:** IBM OS/2 (Software), Microsoft Windows, Network Troubleshooting, Microsoft Software, Software Troubleshooting, Electronic Medical Records, Information Technology
- **Published:** October 14, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88635301/1

## About the Role

* Minimum undergraduate degree in Computer Science, Management Information Systems (MIS), or a related technology field
 * College, professional, or trade school credential that reflects the appropriate and desired academic background
 * Minimum five (5) years' experience working as an IT Support Analyst
 * Ability to troubleshoot multifaceted problems
 * Ability to provide Project Lead or Project Management support for small or medium sized cross-functional initiatives
 * Ability to maintain a calm demeanor, be well organized, take initiative, and work independently
 * Expert knowledge of Windows OS and Microsoft products consistent with years of experience (e.g., Expert = >5 years WinOS and Microsoft product experience)
 * Expert troubleshooting of OS, application, and network issues
 * Ability to regularly and frequently travel within a geographically defined territory
 * Ability to stay within all local or site specific client standard operating procedures and work policies
 * Must be at least 18 years of age
 * All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply
 * Valid and current driver's license, and personal vehicle insurance with your name listed as a driver.
 * Willingness to use your personal vehicle to attend meetings, etc. (weekly mileage reimbursement at the IRS rate)

## Description

The Regional IT Support Analyst will provide hardware, software, project, start-up, and solutioning support to end-users in designated Regional IT Support regions.

The position is responsible for four key functions:

 1. Provides regional IT support to address project and operational demands
 2. Provides high-impact IT solutioning to identify and address short-term/high-value program needs
 3. Provides on-site IT troubleshooting and break/fix support for select (high priority) program issues
 4. Provides IT support for regional start-up/move activities., * Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders
 * Promptly addresses all assigned service level work requests within agreed upon time
 * Proactively monitors the performance and capacity requirements of the systems (as assigned) and makes recommendations to avoid issues
 * Ensures proposed solutions are developed in accordance with sustainable and existing/ reliable practices and standards
 * Develops and implements detailed testing plans for work validation
 * Works with vendor and internal support to implement user and functional requirements
 * Under the direction of his/her supervisor, monitors and targets key performance indicators (KPI) to ensure effective/efficient delivery of IT services and support in the relevant RITS region
 * Provides leadership and support for regional issues related to hardware, software, telephony, and wireless communication devices
 * Engages and embeds with applicable IT project roll-out teams, in support of key projects/initiatives; develops subject matter expertise on key IT systems/applications (e.g. Electronic Health Record); Provides regional project support, which may include deployment support, training support, post go-live support and troubleshooting, and regional IT point of escalation
 * Identifies, analyzes, and operationalizes short term high value projects in support of program needs
 * Proposes policies and procedures for relevant areas of responsibility, e.g., policies around tablet use, regional E-Waste processes
 * Provides computer and application usage guidance to end-users