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# Remote Infrastructure Operations Lead (US Onshore)

- **Company:** TELE NETWORK INC
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $99,840 - $114,400
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Packaging, Microsoft Azure, Ethernet, Virtual Desktops, Azure Active Directory, Software Deployment, Microsoft InTune, Google Meet, Servicenow
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c859b0ce94057103

## About the Role

* Strong Windows infrastructure, Azure Virtual Desktop and Windows 365 administration.
 * Microsoft Intune, endpoint management, application deployment and FSLogix.
 * Microsoft Entra ID, Active Directory and Group Policy troubleshooting.
 * ServiceNow or equivalent ITSM platform; ITIL incident, change and problem management.
 * Experience supporting regulated or controlled-access environments.

Preferred Certifications

 * Microsoft Azure Administrator (AZ-104)
 * Azure Virtual Desktop Specialty (AZ-140)
 * ITIL 4 Foundation, * You must have DSL, Cable, or Fiber internet only - we are unable to accept fixed wireless, hotspot, or satellite internet.
 * Internet speeds of at least 20mbps download, 5mbps upload, with ideally less than 100ms ping and jitter to ensure a reliable internet connection (there is an internet speed test linked in the application)
 * The ability to have a direct, Ethernet connection to ensure a reliable internet connection

## Description

Lead day-to-day infrastructure operations , ensuring operational stability, effective incident resolution, and coordinated delivery across onshore and offshore teams. Serve as the primary technical and operational interface for customer., * Lead infrastructure incident, problem, service request and change management activities.

 * Provide L2/L3 support for Azure Virtual Desktop (AVD), Windows 365, FSLogix and end-user computing environments.
 * Troubleshoot user-session, application access, performance and connectivity issues.
 * Coordinate application onboarding, complex application packaging, UAT and production deployment activities.
 * Execute approved infrastructure changes requiring restricted or US-authorized access.
 * Coordinate critical incidents, technical escalations, root-cause analysis and corrective actions.
 * Manage operational priorities, service reporting, runbooks and knowledge transfer.
 * Coordinate offshore engineering activities and ensure appropriate handoffs and service continuity., For all Work-at-Home opportunities, we have the following requirements. *Please note that we do not provide hardware/equipment and we are unable to accept Chromebooks.*
 * Operating System (OS): Windows 11 or higher - (must be native & activated)
 * Processor: 4 Core processor needs a 1.6 GHz minimum clock speed or higher
 * RAM: 8GB or higher
 * Monitor Size: At least one 15" or larger monitor (more than one will make things easier)
 * USB headset (Hard-wired, not wireless, recommend ensuring Google Meet-compatible)
 * Webcam specifically for your intended work computer (Recommend ensuring Google Meet-compatible)
 * A quiet, distraction-free environment for the duration of your shift minus any breaks