> Markdown version of [/jobs/ext/4365525-it-help-desk-ii-hybrid](https://www.wearedevelopers.com/jobs/ext/4365525-it-help-desk-ii-hybrid). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Help Desk II (Hybrid)

- **Company:** Community HousingWorks
- **Location:** San Diego, CA, United States
- **Salary:** $62,400.0 - $69,680.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software as a Service, Multi-Factor Authentication, Human Resources Information System (HRIS), IT Management, Local Area Networks, Azure Active Directory, Single Sign-On, Software Deployment, Wide Area Networks, Wireless Access Point, Wi-Fi Technology, Network Routers, Connectivity Problems, Break Fix, Microsoft InTune, Information Technology, Deployment Automation, Patch Management, User Accounts
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=603b565d04040fb1

## About the Role

* Three to five years of Computer Systems administration & support in a Windows/Microsoft 365 environment (required)
 * Minimum 1-2 years using Mobile Device Management (MDM) platforms (e.g., Intune, Autopilot) for zero-touch provisioning, application deployment, OS patching, and compliance policy enforcement.
 * Proven experience managing user accounts, licensing, multi-factor authentication (MFA), and access controls within cloud identity systems (Entra ID / Azure AD, Microsoft 365 Admin Center, SaaS tools).
 * Direct experience troubleshooting site-level hardware, printers, local networks (LAN/WAN, Wi-Fi access points, switches), and cloud voice/UCaaS platforms.
 * Asset & Ticket Lifecycle: Track record of maintaining hardware inventories in ITAM/HRIS tools and managing ticket queues against established SLAs.

## Description

* Deliver Tier 1 and Tier 2 technical support for corporate and remote site staff across chat, email, phone, and ticketing channels, meeting defined SLAs.
 * Ability to travel up to 25% of the time to CHW communities for IT support, break-fix, and maintenance
 * Create and update knowledgebase articles, self-service guides, and internal IT documentation to streamline issue resolution
 * Manage end-to-end device lifecycles via device management platforms, automated deployment, and patch enforcement across laptops, mobile devices, and peripherals
 * Maintain asset tracking within asset mgmt. systems and sync hardware assignments with HRIS workflows during onboarding and offboarding.
 * Lead user onboarding IT orientation and offboarding access revocations, ensuring secure asset recovery.
 * Administer user access, single sign-on (SSO), multi-factor authentication (MFA), and licensing across cloud identity platforms, productivity suites, and core SaaS applications.
 * Manage corporate meeting room technology, dynamic digital displays, and workplace AV systems to ensure they are operational for seamless staff collaboration.
 * Addresses basic technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems to resolve network connectivity issues
 * Basic administration and troubleshooting of IP-based phone system, switches, routers, and access points (Add/Remove users, configure notifications, etc.)
 * Participation in projects including hardware, software refresh, inventory, deployment, and patch management
 * Work in a team environment with second and third level team members to achieve the goals of the organization
 * Participate in infrastructure modernization projects, hardware refresh cadences, and security compliance remediation.
 * Troubleshoot edge, The physical abilities to perform tasks may require prolonged sitting, standing and/or moving. Employee positions self to install equipment, including under desks.
Moves throughout the office spaces, outdoor spaces and building to access areas of service/installation.
Moves equipment weighing between 20-40 pounds without assistance. Moves more than 40 pounds with assistance.
This role requires inspection of sites and areas at varying degrees of distance.
Work Environment:
The noise and climate level in the work environment varies depending on the work site, including outdoor work environments. Reasonable accommodations may be made to enable individuals with disabilities to perform the roles and responsibilities of this position.