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# Desktop Support Technician

- **Company:** Willoughby Industries Inc
- **Location:** Indianapolis, IN, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Microsoft Online Services, Cloud Computing, Cloud Engineering, Data Synchronization, Identity and Access Management, Local Area Networks, Network Troubleshooting, Microsoft Office, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Software Engineering, Wi-Fi Technology, Microsoft InTune, Microsoft Onedrive, Information Technology
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7f54adf2f6daf641

## About the Role

* 1+ years of IT experience (Help Desk, Desktop Support, or Geek Squad/retail tech) OR an Associate's degree/Certificate program in a technology field.
 * Working knowledge of the Microsoft Cloud Ecosystem: You must understand the basic relationship between Office 365, Microsoft Entra ID, Intune, OneDrive, and SharePoint.
 * Strong Troubleshooting Instincts: A proven ability to look at an error or data sync issue, research a solution, and apply a fix methodically.
 * Communication Skills: Exceptional patience, empathy, and clarity when communicating with non-technical users who are locked out of their accounts or files.
 * Eagerness to Learn: A drive to keep up with changing cloud technologies and documentation practices.

Nice-to-Haves :

 * CompTIA A+ certifications.
 * Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).
 * Basic familiarity with PowerShell script execution., * Help desk: 1 year (Required)
 * Desktop support: 1 year (Required)
 * Microsoft office 365: 1 year (Preferred)

## Description

In this role, you will be the first line in person support for our team members. You will handle everything from hardware deployments and local network/printer troubleshooting. We don't expect you to know everything, but you must know how to research problems, follow documentation, and intelligently escalate complex issues when necessary., * User & Identity Management: Handle day-to-day user lifecycle tasks in Microsoft Entra ID (Azure AD) and Office 365, including password resets, account unlocking, and basic license management.

 * Data & Collaboration Support: Basic knowledge of OneDrive for Business and SharePoint Online.
 * Desktop & Peripheral Support: Diagnose and resolve hardware and software issues on Windows 11 (and macOS, if applicable). Take ownership of local and network printer troubleshooting and workstation setups.
 * Network Troubleshooting: Assist users with basic connectivity issues, including Wi-Fi, local area networks (LAN), and home-routing issues for remote staff.
 * Work Location & Travel Requirements This is a fully onsite position based at our Indianapolis 78th street office. Due to the collaborative and hands-on nature of the role, there are no remote or work-from-home options available. Additionally, this position requires occasional light travel.