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# Cisco Unified Communications Manager (CUCM) Administrator - Lead

- **Company:** AMERICAN SYSTEMS
- **Location:** Chantilly, VA, United States
- **Experience:** Expert
- **Salary:** $155,000.0 - $185,000.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Cisco Unified Communications Manager, Cyber Security, H.323 Protocol, Systems Architecture, Systems Integration, Cisco Voip, Cisco
- **Published:** June 1, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=109e557c1e6502e4

## About the Role

Do you have experience in Communications systems expertise (engineering specialty)?, Do you have a Bachelor's degree?, * Active Top Secret clearance with SCI eligibility

 * Bachelor's degree and 11 to 12 years of relevant experience (additional experience and/or certifications may be considered in lieu of a degree)
 * Current Security+ CE or equivalent DoD 8140 IAT Level II or III certification
 * Demonstrated success managing enterprise scale Cisco Unified Communications systems, preferably in a DoD environment
 * Expert knowledge of:
 + Cisco Unified Communications Manager
 + Cisco Unity
 + Voice Gateways
 + Cisco VTC codecs
 + VoIP endpoints
 + Telepresence Management Server
 * Strong understanding of:
 + VoIP protocols, including SIP, H323, and RTP
 + Quality of Service principles
 * Experience integrating unified communications systems with third party platforms, such as Microsoft Teams
 * Experience with at least three of the following:
 + Cisco Meeting Server
 + Cisco Meeting Manager
 + Telepresence Management Suite
 + Cisco Expressways
 + vBrick
 + Vyopta
 * Exceptional leadership, communication, and troubleshooting skills
 * Advanced Cisco collaboration certifications, such as CCNP Collaboration or CCIE Collaboration, are a plus.

## Description

As a Cisco Unified Communications Manager Administrator with AMERICAN SYSTEMS, you will have the opportunity to do the following:

 * Take charge of the design, deployment, and optimization of mission-critical communication systems.
 * Provide strategic guidance to the team, while driving system improvements across a global footprint.
 * Lead the design, deployment, and management of Unified Communications systems, including Cisco Unified Communications Manager (CUCM), Cisco Unity, and Telepresence Management Server.
 * Act as a senior escalation point, resolving complex UC issues such as voice and video challenges and call routing conflicts.
 * Oversee the management of UC endpoints, including Cisco VoIP phones and video conferencing systems.
 * Plan and execute large-scale system upgrades, migrations, and hardware refreshes.
 * Develop and enforce UC security policies to ensure compliance with DoD standards.
 * Mentor and guide junior team members, fostering skill development and technical excellence.
 * Collaborate with cross-functional teams, including network engineers, cybersecurity professionals, and third-party vendors, to ensure seamless UC operations.
 * Maintain and update operational documentation, including system architecture diagrams and technical guides.
 * Deliver regular performance and activity reports to senior leadership, identifying trends and recommending improvements.


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