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# Technical Support Specialist

- **Company:** The Vanderbilt
- **Location:** Nashville, TN, United States
- **Salary:** $95,000.0 - $148,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Knowledge Management, Peripherals, Information Technology
- **Published:** October 12, 2026
- **Apply:** https://www.jofdav.com/jobs/60101258-technical-support-specialist

## About the Role

* Associates degree is necessary.
 * A minimum of a Bachelor's degree is preferred.
 * CompTIA A+ certification is preferred.

Experience and Skills:

 * Minimum of 2 years working with the IT industry is necessary.
 * Minimum of 1 year experience with A/V technologies is preferred.

Key Characteristics of a Successful Team Member in the Work Unit:

 * Good problem solving skills
 * Works well under pressure
 * Creative thinker
 * Organized
 * Works well with a diverse set of faculty, staff, and students

## Description

* Provide comprehensive in-person and remote technical support to VUSN faculty, staff, and students across Windows and macOS computers, mobile devices, peripherals, software, university systems, and emerging technologies.
 * Apply advanced troubleshooting techniques to diagnose and resolve hardware, software, connectivity, account, application, and device issues, minimizing disruption to academic and administrative activities.
 * Own technical issues through resolution or appropriate escalation and coordinate with other technology teams when necessary.

Classroom and Instructional Technology

 * Support classroom and instructional technologies used for in-person, hybrid, and technology-enhanced instruction.
 * Troubleshoot technology issues during class sessions and other academic activities to minimize disruptions and maintain the integrity of instructional and recorded materials.
 * Partner with faculty to integrate existing and emerging technologies into teaching and learning environments.
 * Provide training and guidance to faculty, staff, and students on classroom and instructional technologies.

Documentation and Knowledge Management

 * Maintain accurate documentation of support interactions, troubleshooting activities, and resolutions.
 * Develop and maintain technical documentation, procedures, and knowledge-based content for commonly supported technologies and services.

Collaboration and Service Improvement

 * Collaborate with VUSN IT colleagues, vendors, and other university partners to resolve technical issues and deliver technology services.
 * Participate in technology projects, deployments, system upgrades, and other initiatives affecting VUSN.
 * Identify recurring technical issues and recommend improvement, preventative measures, or process changes that improve reliability and the user experience.

Supervisory Relationships:

This position does not have supervisory responsibility. This position reports administratively and functionally to the Associate Director of Information Technology at VUSN.