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# IT Support Specialist

- **Company:** Hamaspik Choice
- **Location:** Spring Valley, NY, United States
- **Experience:** Experienced
- **Salary:** $52,000 - $62,400
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Password Management, Remote Access Technology
- **Published:** October 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8e14be096af43147

## About the Role

* 2+ years in a helpdesk or desktop support role
 * Working knowledge of Windows, Microsoft 365, and Active Directory user and password management
 * Disciplined about ticket documentation and following change and approval procedures
 * Clear written and verbal communication with non-technical users
 * Strong diagnostic and problem-solving skills
 * Reliable team player who follows procedures
 * Available for occasional after-hours, weekend, or holiday work

## Description

* Provide helpdesk and technical support by phone, remote access, or at the user's desk
 * Troubleshoot and resolve hardware, software, peripheral, and basic connectivity issues; escalate to the IT Manager or next tier when needed
 * Document every ticket completely: issue, steps taken, resolution, time spent, and any follow-up, so another technician can pick it up without asking the user again
 * Get documented approval, as company policy requires, before granting any access or permission change, or installing any software or hardware. Record that approval in the ticket. No approval, no action.
 * Set up laptops, desktops, and equipment for new users, including secure remote-work configurations, following the standard build
 * Create users, reset passwords, and change permissions, but only after the approval above
 * Apply approved system updates and patches to end-user devices
 * Help users get started with new software and equipment
 * Make routine phone system changes (adding users, moves, voicemail resets)
 * Keep repair, asset, and maintenance records current
 * Flag recurring issues and suggest improvements to the IT Manager