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# IT Service Management Specialist

- **Company:** Nd Global Consulting Services, Inc
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $77,000.0 - $87,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Batch Processing, Unix, File Transfer Protocol (FTP) SSL Extension, Job Control Language (JCL), Information Technology Operations, Mainframes, Systems Development Life Cycle, Z/OS, Planning Software, Tso/ispf, File Transfer Protocol (FTP), File-aid, People Soft
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=533d22e4efed69be

## About the Role

* 5+ years of experience in Production Control, batch scheduling, or IT operations.
 * 3-5 years of experience with Windows-based enterprise scheduling systems.
 * 5 years of experience identifying, escalating, and documenting critical job failures and scheduling issues.
 * 5 years of hands-on experience executing and troubleshooting schedulers, batch processes, and cycle flows.
 * Strong knowledge of CA Workload Automation DE (dSeries) or similar enterprise scheduling platforms.
 * Experience working with z/OS mainframe environments, JCL, and TSO/ISPF.
 * Experience troubleshooting JCL errors and working with Generation Data Groups (GDGs).
 * Familiarity with mainframe utilities such as File-AID and IDCAMS.
 * Understanding of job dependencies, batch processing, and production scheduling.
 * Experience supporting UNIX environments.
 * Knowledge of file transfer protocols, including FTPS and Connect.
 * Strong incident management, troubleshooting, documentation, and escalation skills.
 * Excellent written and verbal communication skills., * Production Control: 5 years (Required)
 * CA Workload Automation DE: 5 years (Required)

## Description

* Monitor and manage production job schedules using CA Workload Automation DE (dSeries) or equivalent enterprise scheduling tools.
 * Execute, monitor, and troubleshoot batch jobs running on z/OS mainframe, UNIX, and PeopleSoft servers.
 * Identify job failures, perform initial root-cause analysis, and escalate critical incidents to appropriate support teams.
 * Establish and maintain job dependencies, scheduling workflows, and batch processing cycles.
 * Troubleshoot JCL errors and resolve scheduling-related issues.
 * Perform software migrations and deployments to production and testing environments as required.
 * Execute and troubleshoot test job flows to ensure successful processing.
 * Maintain detailed documentation of production incidents, job failures, and corrective actions.
 * Monitor file transfers using FTPS, Connect, and related utilities.
 * Coordinate with technical teams to ensure timely resolution of production issues.
 * Follow established SDLC procedures, change management processes, and production control standards.
 * Provide operational updates and communicate critical issues to the Night Shift Supervisor.