> Markdown version of [/jobs/ext/4366135-rms-support-manager](https://www.wearedevelopers.com/jobs/ext/4366135-rms-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # RMS Support Manager - **Company:** Hyatt Hotels Corporation - **Location:** Chicago, IL, United States (Remote available) - **Experience:** Experienced - **Salary:** $102,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Software Bug Management, Microsoft Outlook, Microsoft PowerPoint, Virtual Environment - **Published:** October 12, 2026 - **Apply:** https://www.juju.com/job/1_ScrapingHub21636-CHI015696 ## About the Role Since this position focuses on supporting and training Hyatt Revenue systems, this person must have DORM experience from a Hyatt Hotel or experience with Hyatt PrO. This position will support hotels in China so bilingual in Mandarin/English in both reading and writing is a must. · Revenue Management System Support: Key knowledge of Hyatt PrO, SynXis, Reserve, RMT and Hy-Res. · Involvement in Opera and Envision support related to Revenue Systems Impacts · Facilitates Revenue/Reservations Management Systems Training Classes · Facilitates New RMS Enhancements and Roll Out Training and Support RMS Testing of enhancements, bug fixes, new releases, etc **Qualifications:** **Experience Required:** · This role is based in either Mexico, United States or Canada region and is a remote based position. · Bilingual in Spanish/English - written and spoken · Minimum of 2 years of Hyatt property experience in Revenue leadership or similar experience utilizing Hyatt PrO. · Must be highly skilled with system/function knowledge of SynXis (CRS) and PrO (RMS) · Must have virtual training experience. · Must be proficient in Microsoft Office applications including Teams, Word, Excel, PowerPoint, and Outlook · Ability to multi-task in high paced environment and work independently with high efficiency and professionalism. · Strong verbal and written communication skills. · Proven ability to creatively solve problems. · Must be open minded and able to adapt to a fast-paced, changing environment and champion change. · Ability to use independent judgement and when necessary, act as sole decision maker when interacting with hotels. · Schedule flexibility is required up to and including occasional evening, overnight, early morning and weekend hours. · Willingness and ability to travel for training sessions and/or corporate meetings. · Ability to relate to hotels and deliver authentic, experienced based training with knowledge to go into live systems for demonstrations and examples in both a live and virtual environment. · High School education is required. **Experience Preferred:** · Opera (PMS) and Reserve/RMT experience a plus The position responsibilities outlined above are in no way to be construed as all-encompassing. ## Description We're proud to offer exceptional corporate benefits which include: · Annual allotment of free hotel stays at Hyatt hotels globally · Flexible work schedule · Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center · A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption · Paid Time Off, Medical, Dental, Vision, 401K with company match **Who You Are** As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally. **The Role** A RMS Support Manager provides the critical role of supporting the hotels and regional/corporate users in the use of Hyatt's Revenue and Reservation systems. To be successful they must have a full end to end understanding of these systems and the periphery systems that influence them. This role will be required to support, train, and communicate effectively with Revenue, Reservations, Sales, and Operations colleagues at all levels of the organization. The RMS Managers will also need to collaborate with corporate leadership and developers as it pertains to RMS enhancements, policies, and procedures., Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. **We welcome you:** Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. The salary range for this position is $102,000 - $120,000 The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. _We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place._ **Primary Location:** US-IL-Chicago **Organization:** Hyatt Corporate Office **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Revenue **Req ID:** CHI015696 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.