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# Cybersecurity Support Specialist

- **Company:** Netsafe Solutions LLC
- **Location:** Charlotte, NC, United States
- **Salary:** $60,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** User Authentication, CompTIA Security+, Cyber Security, Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, Virtual Private Networks (VPN), Networking Basics, Security Information and Event Management, TCP/IP, Software Vulnerability Management, Information Technology, Patch Management, User Administration, Vulnerability Analysis
- **Published:** October 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8397e4c68cfa44d9

## About the Role

* Associate or bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field, or equivalent practical experience.
 * Experience in IT support, technical support, information security, or a related role is preferred.
 * Understanding of networking fundamentals, including TCP/IP, DNS, and VPNs.
 * Familiarity with operating systems, endpoint security, and access control concepts.
 * Basic knowledge of security alerts, system logs, and incident reporting.
 * Strong analytical, troubleshooting, and problem-solving skills.
 * Clear written and verbal communication abilities.
 * Ability to handle technical information responsibly and follow security procedures.

Preferred Skills

 * Familiarity with SIEM tools and endpoint detection and response platforms.
 * Knowledge of multi-factor authentication and identity access management.
 * Understanding of vulnerability management and patching processes.
 * Familiarity with cybersecurity frameworks such as NIST.
 * Relevant certifications, such as CompTIA Security+ or equivalent foundational training.

## Description

In this role, you will work with IT and security teams to review alerts, support incident response activities, document findings, and help strengthen the organization's security posture., * Monitor security alerts and assist with identifying suspicious system or network activity.

 * Help investigate security incidents and document findings.
 * Support endpoint protection, antivirus, and security monitoring tools.
 * Assist with user account management, access permissions, and authentication controls.
 * Review system logs and escalate potential security threats to senior security personnel.
 * Support vulnerability assessments and remediation tracking.
 * Help implement security policies, procedures, and technical controls.
 * Assist with patch management and security configuration reviews.
 * Maintain incident reports, security documentation, and compliance records.
 * Provide basic security guidance to users and help promote cybersecurity awareness.