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# Junior IT Support Specialist

- **Company:** Harvard-westlake School
- **Location:** Los Angeles, CA, United States
- **Experience:** Starter
- **Salary:** $72,800.0 - $87,360.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Apple Mac Systems, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Azure Active Directory, Virtual Local Area Networks, Wi-Fi Technology, Microsoft InTune, Wired Networks, Information Technology, Casper Suite, User Accounts
- **Published:** October 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c93305e94f23d107

## About the Role

This is a hands-on, service-oriented role grounded in troubleshooting, follow-through, and clear communication. The ideal candidate brings solid technical fundamentals, strong problem-solving instincts, patience with users at every level of technical comfort, and a real interest in growing their skills in enterprise IT. This position also supports faculty, staff, and students as they adopt school-approved AI tools and other emerging technologies. Experience supporting users in a school, higher-ed, or similarly fast-paced environment is a strong differentiator., * 1-2 years of experience in help desk, desktop support, or a related technical role (internships and campus IT jobs count)

 * Solid working knowledge of Windows and macOS
 * Basic understanding of networking concepts (DHCP, DNS, Wi-Fi, VLANs)
 * Comfort troubleshooting AV equipment, or a strong willingness to learn
 * Clear, patient communication skills with non-technical users, including students
 * Strong organization, follow-through, and documentation habits

Preferred

 * Degree or coursework in information technology, computer science, or a related field
 * Hands-on exposure to at least one endpoint management platform (Intune, Jamf, or similar)
 * Familiarity with Microsoft 365 and Entra ID / Active Directory account administration
 * Experience in an independent school, K-12, or higher-ed environment
 * Experience with ticketing systems and knowledge base platforms
 * Experience supporting AV for live events
 * Familiarity with AI tools and an interest in helping others use them effectively, This is a full-time, onsite, in-person, non-exempt, 12-month position. The typical schedule is Monday through Friday during regular school hours, with occasional evening or weekend availability required for school events. Ability to be on campus full-time is essential for this role, as well as, regular travel between Harvard-Westlake's campuses is required.

## Description

We believe technology works best when it's reliable, well supported, and nearly invisible to the people using it. The Junior IT Support Specialist makes that possible by providing frontline technical support, deploying and managing devices, maintaining classroom AV, and helping the community use school technology with confidence., * Serve as a primary point of contact for Help Desk requests, owning tickets from intake through resolution

 * Troubleshoot hardware, software, printing, and connectivity issues for students, faculty, and staff
 * Escalate complex issues to systems, networking, or programming teams with clear documentation
 * Create and maintain knowledge base articles, how-to guides, and support procedures
 * Provide friendly, patient, and solutions-oriented support to users at all levels of technical comfort, * Prepare, image, and configure Windows and macOS devices for deployment
 * Assist with device enrollment, configuration profiles, app deployment, and compliance in Microsoft Intune and Jamf Pro
 * Maintain accurate inventory and asset records throughout the device lifecycle
 * Perform workstation setup, cable management, and hardware verification in classrooms and offices, * Coordinate user accounts, groups, permissions, and MFA in Microsoft Entra ID and Microsoft 365
 * Support onboarding and offboarding for employees and students
 * Perform basic Wi-Fi and wired network diagnostics, escalating as appropriate
 * Support the rollout and everyday use of school-approved software and AI tools, * Maintain and troubleshoot classroom AV systems, including projectors, displays, conferencing systems, and audio
 * Support AV setup and operation for school events, assemblies, and meetings
 * Respond quickly to classroom technology issues to minimize disruption to instruction

Community Responsibilities

 * Travel regularly between Harvard-Westlake's campuses to provide on-site support
 * Support select early morning, evening, or weekend events and projects as needed
 * Help train and guide student and intern technicians
 * Participate in school events, retreats, advisory, lunch supervision, professional development days, and community programming as appropriate to the role
 * Collaborate across departments and campuses in support of the school's mission and the broader life of the school.
 * Additional duties as assigned