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# Desktop Support Specialist - Expert (Hardware / Imaging / ServiceNow)

- **Company:** Changing Technologies
- **Location:** Sanford, NC, United States
- **Experience:** Expert
- **Salary:** $116,085.0
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Computer-Generated Imagery, Computer Telephony Integration, Data Centers, Data Migration, File Server, Network Architecture, Network Protocols, Citrix Systems, Software Engineering, Peripherals, Computer Equipment, Servicenow
- **Published:** October 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1048cc7bd6ff2a70

## About the Role

* 7+ years with computer hardware, software, peripherals and components, networking protocols, and communications
 * 7+ years installing and imaging new computers and loading software for customers
 * 7+ years installing and configuring local and network printers and other peripherals
 * 7+ years migrating data and user profiles
 * 7+ years documenting processes and procedures for technical field support
 * 7+ years of hands-on experience with the ServiceNow call tracking system
 * Comfortable traveling to customer sites for the role, * Desktop support / field technical support: 7 years (Required)
 * Computer imaging and deployment: 7 years (Required)
 * ServiceNow: 7 years (Required)

## Description

* Evaluate assigned IT incident and problem tickets, set priority, and judge business impact
 * Own customer problems, work with urgency until they are resolved, and keep customers updated
 * Update Customer Support Specialists and the Service Desk on progress in the call tracking system
 * Install and image new computers and load the right software for each customer
 * Install and configure local and network printers and other peripherals
 * Migrate user data and profiles when computers are replaced
 * Deploy new business applications as needed
 * Work with Data Center Operations on file server storage, network reservations, data restores, and account creation and changes (AD, email, NCID, Citrix)
 * Give application development and network infrastructure teams the technical detail they need to fix issues found at the customer level
 * Lead projects that direct the work of others and report project status to management
 * Create and maintain process and procedure documentation, reviewed annually, in line with OLAs and SLAs
 * Follow DOT and ITS security policies and protect data from unauthorized access
 * Track new technology trends and recommend technical solutions for current and future problems, * Must be authorized to work in the United States for the duration of the assignment
 * CTI participates in E-Verify; employment eligibility for all hires is verified in compliance with applicable state and federal requirements
 * This is a W2 engagement only. We do not work with 1099 or Corp-to-Corp (C2C) arrangements, and third-party or agency submissions will not be considered