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# Desktop Support Technician

- **Company:** FIRSTPRO LLC
- **Location:** Fort Washington, PA, United States
- **Salary:** $58,240.0 - $66,560.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Computer Maintenance, Computer Networks, Microsoft Management Console, Data Centers, Desktop Computing, Linux, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Windows Servers, Networking Basics, Connectivity Problems, Software Troubleshooting, Peripherals, Information Technology, Laptops, Hardware Infrastructure, Multiplatform, User Administration, User Accounts
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a6507b3ae64ae04e

## About the Role

* Proficiency in Microsoft Office Suite applications and general computer management tools.
 * Strong technical support skills with experience troubleshooting hardware, software, and network problems.
 * Experience with hardware maintenance, repair, and hardware support procedures.
 * Familiarity with software troubleshooting techniques across various platforms.
 * Ability to manage Active Directory environments effectively for user account management.
 * Understanding of computer networking concepts such as VPN configurations and network troubleshooting.
 * Experience with Windows Server administration and IT infrastructure management.
 * Excellent communication skills to clearly convey technical information to non-technical users.
 * Multi-platform support experience (Windows, iOS, Android, Linux)
 * Microsoft certifications (MD-100/101, AZ-900) preferred
 * Experience with endpoint management, security tools, AV systems, or data center/IDF environments a plus

This role is integral to ensuring optimal performance of our IT environment while supporting end-users with professionalism and expertise. We welcome candidates who are eager to develop their skills further within a dynamic team dedicated to technological excellence.

## Description

* Provide first-line technical support to users for hardware, software, and network issues via help desk tickets, phone, or in-person interactions.
 * Install, configure, and maintain desktop computers, laptops, peripherals, and other hardware components.
 * Troubleshoot operating system issues across Windows, macOS, and other platforms; perform software diagnostics and resolve compatibility problems.
 * Manage user accounts and permissions within Active Directory; assist with account provisioning and password resets.
 * Support system administration tasks including Windows Server management, system updates, and security configurations.
 * Maintain hardware inventory records; perform hardware maintenance and upgrades as needed.
 * Assist with network connectivity issues such as VPN access, wired/wireless connections, and computer networking troubleshooting.
 * Utilize IT support tools such as BMC Remedy for ticket tracking and issue resolution documentation.
 * Collaborate with team members to escalate complex issues appropriately; document solutions for future reference.
 * Contribute to ongoing improvements in IT infrastructure stability and user experience.