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# Part Time IT Support Specialist

- **Company:** WEST Inc
- **Location:** Salem, OR, United States
- **Experience:** Experienced
- **Salary:** $55,182.0 - $64,626.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, VoIP, Cyber Security, Network Troubleshooting, Computer Equipment, Information Technology, User Accounts
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fdaa5a4c3b86ff9c

## About the Role

* Strong knowledge of Microsoft Office applications and Windows support tools.
 * Proven experience in technical troubleshooting support for hardware, software, network issues, and operating systems.
 * Familiarity with help desk systems for ticket management.
 * Skilled in Active Directory management and user account administration.
 * Ability to troubleshoot computer hardware components and software applications efficiently.
 * Excellent communication skills with a customer service-oriented mindset to assist users at all levels effectively.
 * Ability to troubleshoot and manage telecommunications applications
 * ERP system administrative support expertise
 * Strong organization and documentation competence
 * Proven cybersecurity awareness

Education & Experience

 * Associate degree in Information Technology or related field, or equivalent combination of education and experience.
 * At least three years of technical support, systems administration, telecommunications, or related experience preferred. (Manufacturing industry experience preferred.)

Physical Requirements

 * Regular use of computers and office equipment.
 * Ability to move throughout office and manufacturing facilities and occasionally lift equipment up to 40 pounds.
 * Must meet Company requirements for a criminal background check and drug screening., * IT support: 3 years (Required)

Language:

 * English (Required)

## Description

We are seeking an energetic and detail-oriented IT Support Specialist to join our dynamic team. In this role, you will be the the primary onsite technology support resource for West Salem Machinery. This position administers telecommunications systems, employee technology access, ERP Solutions user accounts, hardware and software assets, mobile devices, and day-to-day technical support while coordinating closely with our external third-party IT providers and technology vendors., * Maintain Nextiva VoIP phone system, phone tree, extensions, recordings, and device deployment.

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 * Provide first-level employee technical support on occasion.
 * Coordinate technology projects, cybersecurity initiatives, and infrastructure improvements.