> Markdown version of [/jobs/ext/4366676-help-desk-position-with-microsoft-and-telephony-skills](https://www.wearedevelopers.com/jobs/ext/4366676-help-desk-position-with-microsoft-and-telephony-skills). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Position with Microsoft and Telephony Skills

- **Company:** LEADERS IN BUSINESS LLC
- **Location:** Albany, NY, United States
- **Experience:** Expert
- **Salary:** $40,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Backup Devices, Data Center Infrastructure Management (CIM), Hyper-V, Networking Hardware, Intrusion Detection and Prevention, Virtual Private Networks (VPN), Network Security, Network Troubleshooting, Network Architecture, Network Monitoring, Network Administration, Network Management System, Performance Tuning, Virtualization Technology, Wireless Access Point, Network Switches, Network Routers, Storage Devices, Information Technology, Hardware Infrastructure, Firewall Services Module, Vmware
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=484fd98dfc8892d3

## About the Role

Bachelor's degree in computer science, information technology, or related field. Relevant certifications are a plus.

 - Proven experience in designing and implementing IT solutions using switches, routers, wireless controllers, and access points.

 - Familiarity with network security technologies such as firewall configuration, VPNs, and intrusion detection/prevention systems.

 - Strong knowledge of server virtualization technologies like VMware or Hyper-V.

 - Proficiency in network troubleshooting and performance optimization.

 - Experience with network management tools and protocols. -

 - Excellent communication skills for effective collaboration with clients and internal teams.

 - Strong analytical skills with problem-solving abilities.

 - Ability to work independently while managing multiple projects simultaneously. If you are a talented Senior System Engineer with expertise, we invite you to apply for this exciting opportunity. Join us in delivering innovative solutions that drive our company's success., * High school or equivalent (Preferred)

## Description

Design and implement network infrastructure solutions utilizing cutting-edge networking and storage products and technologies.

 - Collaborate with clients to assess their networking needs and propose suitable solutions.

 - Conduct evaluations and audits of existing network environments to identify areas for enhancement and suggest solutions.

 - Configure and deploy network switches, routers, wireless access points, and other networking devices.

 - Install and deploy server hardware components including processors, memory, storage devices, and network adapters.

 - Troubleshoot network issues and provide technical resolutions. - Monitor network performance and optimize as needed.

 - Work closely with cross-functional teams to ensure successful project implementation.

 - Provide technical support to customers during pre-sales and post-sales phases.

 - Keep abreast of the latest networking technologies.