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# Desktop Support

- **Company:** The Modern
- **Location:** Phoenix, AZ, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Microsoft Software, Network Architecture, Networking Basics, TCP/IP, Windows Desktop, Connectivity Problems, Computer Equipment, Information Technology, Laptops
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=92c5db37825091a6

## About the Role

* Experience with Windows operating systems, computer hardware, and basic networking.
 * Familiarity with Active Directory, TCP/IP, DNS, DHCP, and Microsoft Enterprise and 365 preferred.
 * Strong troubleshooting, communication, and customer-service skills.
 * Ability to work independently and collaboratively in a fast-paced manufacturing environment.
 * Technical certifications or related education preferred.
 * Willing to work on Premise, this is not a WFH position

Education and Experience

 * 3+ years of help desk or desktop support or similar IT experience
 * Experience with Tier II phone support
 * High expertise with troubleshooting Windows, Operating Systems
 * Hardware: Laptops, Desktops, iPhone

## Description

* Troubleshoot and resolve computer, software, printer, and network connectivity issues.
 * Install, configure, maintain, and deploy IT hardware and software.
 * Provide end-user support for on-premises Enterprise Windows, Microsoft Outlook 365, and business applications.
 * Assist with network infrastructure, cybersecurity, and IT projects.
 * Maintain accurate help desk tickets, asset inventories, and technical documentation.
 * Coordinate with IT administrators and vendors to resolve technical issues.