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# MSP Level 2 IT Support and Help Desk

- **Company:** Inc King
- **Location:** Wood-Ridge, NJ, United States
- **Experience:** Experienced
- **Salary:** $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Apple Mac Systems, Microsoft Azure, Cloud Computing, Cyber Security, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Microsoft Exchange Server, Virtual Private Networks (VPN), Microsoft Office, Microsoft Servers, Windows Servers, Routing, Network Protocols, TCP/IP, Virtual Local Area Networks, Peripherals, Wireless Devices, Firewalls (Computer Science), Laptops, Network Server
- **Published:** October 21, 2026
- **Apply:** https://www.thejobnetwork.com/job/66a5a431-88a8-4e2e-acc8-d2f69aa42d73/msp-level-it-support-and-help-desk

## About the Role

Are you an MSP pro ready to tackle complex IT challenges? At 360 Networks, we're not just another IT company-we're a fast-growing, collaborative team where your skills are valued, your ideas make an impact, and your work directly drives client success., Do you have proven Level 2 IT support experience?

 * Do you have experience working for an MSP?
 * Are you a "jack of all trades" and you want to grow your skills and knowledge in IT?
 * Are you motivated by learning and want to work for a company that will invest in your education and growth?
 * Do you have outstanding communication skills?
 * Do you want to join a supportive, dynamic team of engineers?

We support incoming issues that may include procedural, software, hardware, and operating system problems for their technologies, desktops, laptops, wireless devices, peripherals, servers, and software. Engineers are expected to have a meticulous attention to detail, outstanding problem-solving skills, work comfortably under pressure and deliver on tight deadlines.

REQUIRED Technical Experience & Skills:

 * 3+ years of hands-on experience configuring, troubleshooting, and repairing Cloud-based networking, Windows servers and workstations, Firewalls, Exchange server and Active Directory.
 * Windows 7, Windows 10, Windows 11.
 * Excellent high-level troubleshooting, attention-to-detail, organization, communication and customer service skills.
 * Excellent time management skills and the ability to efficiently multi-task, adapt and stay calm under pressure to any changes or client emergencies.

PREFERRED:

 * Microsoft Server & Cloud based Azure or AWS.
 * Active Directory, Group Policy & User Profile Management.
 * MS Exchange, MS Office / 365.
 * Networking/Switching hardware: VLANS, Routing, Switching.
 * Networking Protocols - TCP/IP, DHCP, DNS, VPN, Firewall.
 * Cyber Security (Hacks & Viruses).
 * Advanced education in related IT field.
 * Mac operating system experience a plus!

OTHER REQUIREMENTS:

 * A reliable car - travel to client locations.
 * U.S. citizenship.