> Markdown version of [/jobs/ext/4367483-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/4367483-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Gdr Group, Inc. - **Location:** Colorado Springs, CO, United States (Remote available) - **Experience:** Starter - **Salary:** $37,440.0 - $41,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Google Talk, Issue Tracking Systems, Virtual Private Networks (VPN), Kernel-Based Virtual Machine, Microsoft Office, Network Connections, Windows Domain, Remote Access Technology, Software Engineering, Gsuite - **Published:** October 11, 2026 - **Apply:** https://www.juju.com/job/12_d86ad8bd5 ## About the Role We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences., * 1-2+ years in a desktop support or corporate helpdesk environment preferred * Technically inclined and eager to learn new tools and platforms * Clear and concise communicator with the ability to explain technical concepts to non-technical users * Familiar with Windows 10/11; Mac OS experience is a plus * Skilled in teamwork and conflict resolution in a professional setting * Self-starter with strong follow-through and attention to process * Able to work independently while following team procedures and protocols ## Description Job Title: Desktop Support Technician Location: Primary assignment at a designated client site located in Colorado Springs, CO This role may support additional nearby client locations within the same city or region, as needed by the business. Schedule: Monday-Friday; 8am - 5pm Hourly Range: $18 - $20, Technical Support *Provide timely support for hardware and software issues for both Windows and Mac environments *Troubleshoot remotely using VNC and KVM switch *Reimage systems, install OS and standard software (onsite and remote) *Coordinate warranty support with Dell and schedule onsite service when needed *Resolve common technical issues, including: Network connectivity System crashes/blue screens Printing problems Virus removal *Basic administration and troubleshooting of: DHCP / DNS Active Directory VPN and remote access tools Windows domain account issues Wireless connectivity and hotspots *Collaborate with the network team on basic troubleshooting tasks *Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom *Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures Customer Service *Deliver prompt and courteous user support via: Wolken ticketing system (incident resolution and device lifecycle tasks) Google Chat and Gmail (Outlook familiarity is a plus) Zoom Calling and Zoom video conferencing *Maintain a positive user experience with clear communication and professionalism Asset & Inventory Management *Maintain accurate records of hardware assets *Ensure timely deployment, collection, and tracking of end-user devices Special Projects & Additional Duties *Assist with software and process testing and validation *Create clear, user-friendly technical documentation *Provide 1:1 or group technical training (remote or in-person) *Support office signage placement and daily ticket review/assignment tasks *May require occasional travel to other office locations Work Schedule & Benefits *Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch) *No weekend or after-hours support expected (exceptions for special projects), *This position primarily supports users at a designated client office but may also be assigned to provide onsite support at other client locations within the same city or region when business needs require it. Travel Expectations *Travel for this role is rare and only occurs on a limited, as-needed basis for special projects or during acquisition-related transitions.