> Markdown version of [/jobs/ext/4368126-helpdesk-support-technician](https://www.wearedevelopers.com/jobs/ext/4368126-helpdesk-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Support Technician - **Company:** CMIT SOLUTIONS OF ST LOUIS SOUTHWEST - **Location:** St. Louis, MO, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Desktop Computing, Microsoft Office, Information Technology - **Published:** October 12, 2026 - **Apply:** https://www.juju.com/job/13_d3555888 ## About the Role We are looking for technically competent problem solvers who demand excellence of themselves and are great at following processes and procedures to drive efficiency. We expect most calls to result in a first-call resolution to our clients, as this drives customer satisfaction and profitability. Requirements: * At least two years of experience working as a help desk or service desk consultant * Proficiency in troubleshooting complex systems * Excellent communication skills, both written and verbal * 1 or more years of experience with desktop systems up to Windows 11 * 1 or more years of experience with server systems up to Server 2022 * 1 or more years of experience with Microsoft Office * Experience with MacOS is a plus * Extensive application support experience * Working knowledge of a range of diagnostic utilities * Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills * Strong documentation skills * Ability to conduct research into a wide range of computing issues is required * Ability to present ideas in a user-friendly, business-friendly manner * Proven analytical and problem-solving skills * Experience working in a team-oriented, collaborative environment * Associates degree or higher in Information Technology or related work experience