> Markdown version of [/jobs/ext/436828-desktop-support-associate](https://www.wearedevelopers.com/jobs/ext/436828-desktop-support-associate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Associate

- **Company:** Phyton Talent Advisors
- **Location:** El Segundo, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Apple IOS, Apple Mac Systems, Software Applications, VoIP, Microsoft Outlook, Software as a Service, Cloud Computing, Microsoft PowerPoint, Windows PowerShell, Productivity Software, Phishing, Microsoft SharePoint, Wide Area Networks, Wireless Networks, Document Enterprise Platform, Microsoft InTune, Microsoft Onedrive, GPT
- **Published:** June 1, 2026
- **Apply:** https://www.dice.com/job-detail/6c6bf31c-0c4b-4183-ae76-f34f32dc2ead

## About the Role

* 4+ years of proven Help Desk or End User Support experience, with demonstrated awareness of working within regulated or compliance driven environments.
 * Exceptional customer service and communication skills
 * Intermediate to advanced administration of Windows operating systems, including troubleshooting, configuration, and user support.
 * Intermediate support and administration of iOS and Android devices, including user configuration, security, and troubleshooting.
 * Intermediate knowledge of networking and infrastructure, including LAN, WAN, wireless networks, and cloud based environments.
 * Intermediate experience with security tools and workflows, including endpoint protection, phishing response, and triaging security related events.
 * Proficiency with RMM, ticketing, and documentation platforms
 * Intermediate knowledge of Microsoft 365, including the Admin Center, Entra ID, Intune, Exchange, Defender, SharePoint, and Teams.
 * Advanced proficiency with Microsoft 365 desktop applications, including Outlook, Word, Excel, PowerPoint, OneDrive, and Teams.
 * Working knowledge of modern AI productivity tools, such as Copilot, ChatGPT, Claude, or similar platforms, and an interest in using them effectively in daily workflows.
 * Experience supporting SaaS based VoIP solutions, including user support and basic troubleshooting.
 * Prior experience working within a Managed Service Provider (MSP) or multi client support environment.

What it would be nice to have:

 * Intermediate to advanced administration of Mac Operating Systems
 * PowerShell scripting experience.

## Description

* Provide end to end workstation and application support in compliance driven environments
 * Deliver professional, time sensitive support as part of a structured call queue
 * Own ticket resolution, documentation, and escalation in the team queue
 * Identify recurring issues and proactively resolve them to reduce risk and disruption


## Related Videos

- [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [Passkeys: Truly Phishing-Resistant? Implementation and Pitfalls](https://www.wearedevelopers.com/videos/100156-passkeys-truly-phishing-resistant-implementation-and-pitfalls)
- [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)
- [Skynet wants your Passwords! The Role of AI in Automating Social Engineering](https://www.wearedevelopers.com/videos/770-skynet-wants-your-passwords-the-role-of-ai-in-automating-social-engineering)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)
- [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)