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# Tier 1 Technical Support Technician

- **Company:** Integrity Consulting
- **Location:** United States (Remote available)
- **Salary:** $41,600.0 - $48,485.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Databases, Desktop Computing, Dicom, Medical Software, Health Level Seven International, Vmware
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=386ca41e1ee7e9c0

## About the Role

· 2-8 years of technical support experience

· Active Directory

· Level 1 technical support experience (direct user contact)

· Familiarity with desktops, servers and networks (VMWare)

· Associate's Degree or IT Certifications (MCP, CompTIA, etc.)

· HL7, DICOM, PACS or Medical software

## Description

* Provide remote troubleshooting for software, hardware and network related issues for external customers
 * Collaborate with internal and external groups solving more complex technical issues
 * Document problems in knowledge databases
 * Maintain a high level of success with the team's Key Performance Indicators