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# IT Service Desk Technician

- **Company:** Space Dynamics Laboratory
- **Location:** Logan, UT, United States
- **Salary:** $38,500.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Ubuntu (Operating System), CompTIA Security+, Information Systems, Linux, Issue Tracking Systems, Software Troubleshooting, Computer Equipment, Information Technology
- **Published:** October 16, 2026
- **Apply:** https://www.thejobnetwork.com/job/5210f3e8-b933-4ee1-94e8-4677eba9dada/it-service-desk-technician

## About the Role

Space Dynamics Laboratory (SDL) is seeking a full-time, customer service oriented, IT Service Desk Technician to install, configure, upgrade, secure, and troubleshoot software and hardware on Windows and Linux computers in secure and non-secure areas., * Must be a U.S. citizen with the ability to obtain and maintain a U.S. Government security clearance

 * High school diploma or equivalent
 * Active CompTIA Security+ (or the ability to obtain within a maximum of 30 days after hire)
 * Ability and desire to continue learning new skills as system needs grow and change
 * Excellent, customer service-focused written and verbal communication
 * Must be self-motivated with a strong work ethic
 * Must be reliable and detail-oriented
 * Ability to work independently and as part of a team
 * Experience with troubleshooting computer hardware and software
 * Ability to work 40 hours per week, with scheduled hours falling between 7:00 a.m. and 5:00 p.m.
 * Availability to provide after-hours, on-call support on a rotating basis., * Information Technology (IT)/Information Systems (IS) or related degree
 * CompTIA A+ certification
 * CompTIA Linux+ certification
 * Knowledge of Linux environments such as Ubuntu
 * Comfortable with procedural documentation

## Description

* Delivers friendly, accurate, and dependable support to all clients, with a focus on customer satisfaction
 * Follows IT security policies and best practices
 * Handles incident triage for phone calls, walk-ins, and ticket submission support
 * Installs, configures, upgrades, and secures software and hardware
 * Diagnoses and resolves desktop, laptop, mobile device, printer, and peripheral problems with both onsite and remote users
 * Troubleshoots basic network connectivity issues
 * Supports IT asset management (inventory, tracking, lifecycle management)
 * Works with manufacturers for warranty support and managing warranty claims
 * Creates and updates support documentation and identifies areas of improvement
 * Aids, assists, and guides part-time student technicians on team
 * Consistently documents (in detail) all customer service interactions in ticketing system