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# Senior Technical Support Specialist in Akron

- **Company:** Energy Jobline
- **Location:** Akron, OH, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Active Directory, Antivirus Softwares, Microsoft Azure, VoIP, Business Software, Email Filtering, Microsoft Office, Windows Servers, QuickBooks (Software), Peripherals, Web Filtering, Computer Equipment, Terminal Servers, Vmware
- **Published:** October 16, 2026
- **Apply:** https://www.energyjobline.com/job/senior-technical-support-specialist-akron-31964909

## About the Role

Join our dynamic team at a leading Northeast Ohio-based Managed Service Provider (MSP) technology company. We're searching for an experienced individual with a passion for exceptional customer service. As the primary contact, you'll use your strong communication and problem-solving skills to guarantee outstanding client satisfaction. If you excel in a fast-paced environment and are dedicated to delivering top-tier service, apply now!, * Bachelor's Degree and/or 3-5 years experience in IT industry

 * At least 1 relevant IT certification (A+, MCP, Network+, Security+ MCP, ITIL Foundations)
 * Speak to end users in non-technical terms (no geek speak)
 * Prioritize daily tasks and achieve due dates
 * Ability to multi-task and adapt to changes quickly
 * Willing and able to work overtime as needed
 * Ability to lift standard computer equipment (i.e. PC's and Printers)
 * Reliable transportation
 * Maintaining a clean and organized office workspace

## Description

* Troubleshoot Microsoft Azure services and configurations.
 * Troubleshoot Microsoft Windows and Office (current version plus last 2 versions)
 * Troubleshoot Microsoft Windows Server (All Supported OS)
 * Address Network, VOIP, Internet Issues, Peripherals (Printers, Scanners, etc…)
 * Provide support for LOB applications and mission-critical hardware
 * Provide support for Active Directory, Hosted Desktop, Terminal Servers, VMware, and Group Policy
 * Provide Level 3 support for backups, antivirus, web filtering, and spam filtering
 * Provide Level 3 support for common business applications (QuickBooks, Emails, etc.)
 * Conduct end-user training for support requests
 * Assist with pre-sales technical support and project implementation
 * Demonstrate experience in managing challenging customer situations