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# Microsoft Teams Phone Technical Specialist

- **Company:** Creative IT Inc
- **Location:** Potomac, MD, United States
- **Contract:** Contract
- **Skills:** Microsoft Windows, Cursor, Network Architecture, Windows PowerShell, Internet Protocol Telephony, Computer Network Operations, GitHub Copilot, Claude Code, Software Troubleshooting
- **Published:** October 26, 2026
- **Apply:** https://www.dice.com/job-detail/e7d4146d-d8f9-4ebd-9e62-c3c04f14b28e

## About the Role

We are seeking an experienced and results-driven Microsoft Teams Phone Technical Specialist to lead and support the migration of over 7,000 telephone service users from the county's on-premises telephony systems to Microsoft Teams Phone with Operator Connect. The ideal candidate will have deep technical expertise in Microsoft Teams Phone deployment and configuration and hands-on experience managing large-scale enterprise telephony migration operations., * Proven experience managing large-scale telephony operations and migrations to Teams Phone.

 * Strong knowledge of Teams Phone, Operator Connect, and Microsoft 365 administration.
 * Proficiency in setting up and managing Teams voice configurations, including dial plans, direct routing, calling policies, and voice routing.
 * Experience working with telecom carriers, SBCs, and network infrastructure related to voice services.
 * Strong troubleshooting and diagnostic skills for telephony and VoIP systems.
 * Ability to collaborate with cross-functional teams and communicate technical concepts clearly.
 * Familiarity with PowerShell scripting for Microsoft Teams administration is a plus.
 * Relevant certifications (e.g., Microsoft 365 Certified: Teams Administrator Associate) are a strong advantage.

Preferred Experience:

 * Background in enterprise IT or unified communications environments.
 * Familiarity with user training and change management related to UC migrations. Hands-on experience with AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) preferred.
 * Ability to manage competing priorities across multiple stakeholders.

## Description

* Serve as the technical lead for the migration of the county's on-premises telephony services to Microsoft Teams Phone with Operator Connect.
 * Work closely with internal telecom support staff, IT teams, and Microsoft partners to plan, configure, test, and implement Teams Phone telephony solutions.
 * Work with the Telecom team to provision and configure Microsoft Teams Phone users, including assigning numbers, enabling calling plans, configuring calling policies, auto attendants, call queues, and other voice features.
 * Work with the project manager to develop migration strategies and support a phased rollout schedule for user groups and departments, ensuring a smooth transition with minimal disruption.
 * Assist telecom and IT support staff in troubleshooting and resolving Teams Phone telephony issues, including call quality, connectivity, and feature functionality concerns.
 * Document processes, configurations, and troubleshooting guides for internal support handover.
 * Assist with establishing service and call quality monitoring capabilities and related Network Operations Center support
 * Assist in user acceptance testing, training coordination, and post-migration support.
 * Provide expert-level guidance on Microsoft 365 and Teams Phone voice integration best practices.
 * Maintain clear communication with stakeholders and project managers on progress, risks, and issues.