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# (1115417) Technical Product Owner

- **Company:** DIVERSIFIED INC
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Salary:** $160,000.0 - $170,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Agile Methodology, Amazon Web Services, JIRA, Microsoft Azure, Software Engineering, Web Services, Enterprise Software Applications, Custom Reports, Servicenow
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c2249558014ed9cd

## About the Role

* Bachelor's degree with 10+ years of experience in software engineering and/or product ownership, including 6+ years in a Lead Product Owner role.
 * Prior hands-on software development experience before transitioning into product ownership.
 * Strong knowledge of AWS and API/web services.
 * Working knowledge of software engineering, including development methodologies and their phases and deliverables, software design practices, and integration across multiple platforms and systems.
 * Business analysis expertise - identifying business needs, evaluating the value of business functions and assets, and recommending solutions that deliver stakeholder value.
 * Extensive decision-making and critical-thinking ability, including objectively challenging assumptions, predicting the impact of options, and applying consultative, command, or consensus approaches as appropriate.
 * Deep understanding of the business side of a software product, including install base, current uses, advanced features, and future plans.
 * Familiarity with major user acceptance testing frameworks and their respective features and benefits.
 * Exceptional communication skills - communicates effectively upward, downward, and outward; adapts documents and presentations to the audience; balances empathy with assertiveness; and coaches others on their writing and presentations.

Preferred Qualifications

 * Agile certification.
 * Experience with Jira, Azure DevOps, and/or ServiceNow.

## Description

The Technical Product Owner serves as the bridge between engineering, customers, and field support for an enterprise software product. This is a hands-on, technical product ownership role suited to a former developer who has grown into product leadership and can speak credibly with engineering teams while driving product value, quality, and adoption., * Partner with product development engineers to track and communicate design, development, support, and maintenance issues and their solutions.

 * Identify, document, and report design, reliability, and maintenance problems and bugs; track resolution progress, follow escalation procedures (including issues involving other products or vendors), and keep customers informed.
 * Coordinate with field support specialists and customers to resolve problems and expand product usage.
 * Answer customer and field support questions, providing guidance on product integration and infrastructure issues.
 * Gather and consolidate feedback from customers and field staff; collect, document, and maintain functional requirements, and share insights on customer use, experiences, and non-traditional applications to shape the product vision.
 * Manage the full software change request process - capturing need, components affected, cost estimates, risk, resources, and status; defining responses for non-standard or unsupported requests; and contributing to request process flows and templates.
 * Design, critique, and oversee user acceptance testing plans and strategies, guiding end-users in defining test environments and acceptance criteria, including approaches aligned with legal or contractual agreements.
 * Build business cases that justify project time and resources, and collaborate with stakeholders, development, and testing teams to deliver business solutions.
 * Support major installations and customizations, and help enhance the sales process and expand sales opportunities.
 * Research new tools and techniques for monitoring product efficacy.