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# IT Service Delivery Manager - Manufacturing Operations Support

- **Company:** CINTER CAREER USA, LLC
- **Location:** Greensboro, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Lifecycle Management, Computer Engineering, DevOps, Information Technology Operations, Microsoft Office, Release Management, Reliability of Systems, Information Technology
- **Published:** October 2, 2026
- **Apply:** https://www.juju.com/job/16_2e31e37f1

## About the Role

* Experience leading IT service delivery within a manufacturing environment.
 * Strong understanding of MOM/MES platforms, preferably Siemens Opcenter.
 * Excellent leadership and stakeholder management skills.
 * Strong analytical mindset with proven root cause analysis and problem-solving abilities.
 * Excellent communication and presentation skills for both technical and non-technical audiences.
 * A continuous improvement (Kaizen) mindset with a focus on operational excellence.
 * Ability to work effectively with cross-functional and global teams., * Bachelor's degree in Computer Science, Computer Engineering, Mechanical Engineering, Electrical Engineering, or a related field (or equivalent experience).
 * 2+ years of IT operations or IT service management experience supporting manufacturing environments.
 * Experience supporting MOM/MES applications (Siemens Opcenter preferred).
 * Experience leading technical support teams and service improvement initiatives.
 * Strong knowledge of Incident, Problem, Change, and Release Management processes.
 * Experience with ticket management systems and Microsoft Office.
 * Understanding of application lifecycle management and DevOps practices.
 * Excellent troubleshooting, analytical, and communication skills.
 * Strong organizational, time management, and customer service skills.
 * Experience working in global or cross-cultural environments is preferred.
 * Ability to negotiate and manage stakeholder expectations effectively.

## Description

* Lead IT service delivery for manufacturing operations, supporting Siemens Opcenter (MOM/MES) applications.
 * Serve as the primary IT contact for plant operations, aligning IT services with production schedules and business SLAs.
 * Manage incident, problem, request, change, and release processes while improving service performance metrics.
 * Coordinate application updates, system patches, releases, and integrations with vendors and internal engineering teams.
 * Lead major incident response, root cause analysis, corrective actions, and executive communications.
 * Develop operational reports covering service performance, availability, capacity, and continuous improvement initiatives.
 * Drive Kaizen initiatives to improve system reliability, production efficiency, and user experience.
 * Standardize operational procedures (SOPs) while ensuring compliance with company policies and regulations.
 * Lead and mentor the operations support team, promoting collaboration, accountability, and continuous learning.
 * Partner with manufacturing, quality, maintenance, engineering, and production planning teams to optimize IT services.
 * Identify opportunities for automation, process optimization, and increased business value through technology.