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# IT Analyst

- **Company:** Simplicity Group
- **Location:** Phoenix, AZ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Apple Mac Systems, Networking Hardware, Software Systems, Systems Integration, Data Processing, AI-powered Productivity Tools, Gsuite, Network Server
- **Published:** October 22, 2026
- **Apply:** https://www.juju.com/job/12_3a919fde4

## About the Role

* 2+ years of direct IT / Help Desk experience.
 * Familiarity with Active Directory, Ubiquiti networking equipment, Google Workspace. Ability to install, configure, and troubleshoot Windows and MacOS clients.
 * Proficiency in utilizing AI productivity tools to enhance troubleshooting and improve efficiency.
 * Associate's Degree or higher preferred.
 * Ability to lift up to 50lbs for equipment setup; must have a valid driver's license and good driving record to support remote locations.

Core Competencies:

 * Communication: Translates complex technical information into actionable business language, both verbally and in writing.
 * Agility: Prioritizes and multitasks in fast-paced settings, adjusting quickly to shifting priorities and evolving technologies.
 * Initiative: An entrepreneurial self-starter who operates independently to exceed goals.
 * Discretion: Proven ability to handle sensitive and confidential information with professionalism.
 * Collaboration: Works effectively with others, integrating diverse perspectives to reach common goals.
 * Analysis: Leverages analytical skills to identify challenges and generate innovative solutions.
 * Service: Anticipates customer needs and consistently exceeds expectations while fostering relationships.
 * Decisiveness: Making timely, well-informed decisions that keep projects on task by assessing risks.

## Description

* Technical Support: Perform on-site and remote diagnosis and resolution of hardware/software problems for end users.
 * Network & Systems: Execute scheduled maintenance, repairs, and new installations of network equipment. Troubleshoot Windows and MacOS clients and servers.
 * Security: Monitor security protocols, Audit security measures in the environment, document issues and solutions as required for SOC2 and industry compliance.
 * Data & Inventory: Maintain fixed asset inventory records and ensure system uptime for information architectures.
 * Proactive Strategy: Recommend hardware and software technologies that assist the business and propose alternative methods for information processing.
 * Training & Documentation: Train staff on IT hardware and software infrastructure. Document technical processes, procedures, and results.
 * Vendor Relations: Serve as a point of contact for IT vendors and service providers regarding hardware, licensing, and connectivity.
 * AI Leverage: Utilize AI tools to accelerate technical troubleshooting, automate routine scripting, and streamline documentation creation.
 * Additional tasks as assigned., * Communicate and exchange accurate information clearly with peers, leadership, and external partners.
 * Collaborate closely with colleagues and external parties to achieve project goals.
 * Operate computers and standard office equipment on a constant basis.
 * Assist clients and colleagues via telephone, email, and in-person.
 * Occasional evening or weekend work required based on project deadlines or business necessity.
 * Maintain a stationary position for extended periods and perform repetitive motions involving wrists, hands, and fingers.

Travel Requirements:

Occasional: (Overnight trips, roughly 1-2 times per month)

Business Hours:

Flexible Schedule: Monday-Friday, 8:00am-5:00pm with a 60 minute lunch break. Start and end times may be adjusted with manager approval, provided core business needs are met.