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# Onsite Print Support Technician

- **Company:** Manpower
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Unix, Web Applications
- **Published:** October 15, 2026
- **Apply:** https://dejobs.org/x/x/6D457893B1BE484EA4B19EBC458198AF/job/

## About the Role

* High School Diploma/GED or higher secondary education, or commensurate work experience with demonstrated competence.
 * Typically 2-5 years of related work experience, preferably in maintenance, quality, or a related field.
 * Ability to manage consumable inventory and ensure required accessories are available at customer sites for each device.
 * Experience supporting device functionality for end users, including assisting with usage pages collection and reporting non-reporting devices (NRDs).
 * Working knowledge of NT/Unix/MS platforms to help resolve fleet-related issues, with the ability to liaise and coordinate with HP or support teams as needed.

## Description

Our client, Industry Descriptor is seeking a Onsite Print Support Technician to join their team. As a Onsite Print Support Technician, you will be part of the Onsite Print Support team supporting customer device fleets and end users. The ideal candidate will have strong troubleshooting skills, a customer-first mindset, and the ability to follow established incident, change, and problem management protocols, which will align successfully in the organization., * Monitor onsite systems and detect performance issues, then resolve technical problems using established protocols.

 * Respond to service and technical inquiries, addressing common device and functionality questions to ensure high customer satisfaction.
 * Perform routine installations and configurations, and execute approved scripted change management activities while adhering to incident, change, and problem management processes.
 * Handle break/fix events (best effort), including clearing paper jams, replacing toner/consumables/paper, and swapping devices with onsite spares as needed.
 * Use web-based software to manage proactive fleet monitoring, create and submit support tickets using HP or customer tools, and complete required maintenance tasks as directed by CDM., * Work onsite in New York, supporting real customer outcomes and reliable device performance.
 * Clear processes and protocols to guide your work across incident, change, and problem management.
 * Opportunity to build expertise at OSA Level II (Expert) through hands-on device support, IMACDs, and fleet monitoring.
 * Engage in proactive troubleshooting and maintenance to help reduce downtime and improve service quality.
 * Collaborate with internal teams and coordinate with HP/3rd party suppliers to support equipment and software status updates.