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# IT Help Desk Associate

- **Company:** Eastridge Workforce Solutions
- **Location:** San Diego, CA, United States
- **Experience:** Experienced
- **Salary:** $41,600 - $54,080
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, TCP/IP, Wi-Fi Technology, ServiceNow IT Service Management, Connectivity Problems, Servicenow
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6da73646a69408d0

## About the Role

2-5 years of IT Help Desk or Desktop Support experience.

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Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory.

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Hands-on hardware, software, and network troubleshooting experience.

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Familiarity with IT ticketing systems such as ServiceNow, Jira, or similar.

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Basic understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi.

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Excellent customer service, communication, and problem-solving skills.

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Reliable, organized, and comfortable supporting multiple users and priorities.

## Description

Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking an IT Help Desk Support Specialist to support our client's team., Troubleshoot Windows, Microsoft 365, Outlook, Teams, VPN, printers, and network connectivity issues.