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# Help Desk Technician II

- **Company:** Automated Business Products, Inc
- **Location:** Englewood, CO, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Active Directory, Software Applications, Cyber Security, System Configuration, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Desktop Environments, Networking Hardware, Networking Basics, Network Administration, Software Systems, TCP/IP, Wide Area Networks, Computer Equipment, Information Technology, Network Server, User Administration
- **Published:** October 11, 2026
- **Apply:** https://www.juju.com/job/16_e21db32a

## About the Role

Proven experience in configuring and troubleshooting network, server, and desktop environments.

 - Strong knowledge of network and computer hardware, operating systems, and software applications.
 - Deep understanding of computer networking concepts, including TCP/IP, DNS, DHCP, and LAN/WAN technologies.
 - Highly experienced with Active Directory, GPOs, and user account management.
 - Ability to communicate technical information effectively to non-technical users.
 - Strong problem-solving skills and the ability to analyze complex issues.
 - Certifications such as CCNP, CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
 - Experience with Meraki networking equipment is a plus.
 - MSP/Help Desk Experience is a must.
 - Linux knowledge is a plus but not required.

## Description

Provide expert technical support and troubleshooting for networks, servers, computer systems, software, and hardware.

 - Install, configure, and maintain IT systems, operating systems and software applications.
 - Work with key client contacts to support their individual networks and software systems.
 - Respond to user inquiries and provide timely resolution to technical issues.
 - Conduct network administration tasks, including LAN/WAN/SDWAN setup and troubleshooting.
 - Analyze client system logs/reports and identify potential issues or areas for improvement.
 - Collaborate with other IT team members to implement and support IT projects.
 - Ensure compliance with company policies and procedures related to IT security.