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# IT Field Technician

- **Company:** Menlo, Inc.
- **Location:** Kansas City, MO, United States
- **Salary:** $45,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Issue Tracking Systems, Networking Hardware, Network Troubleshooting, Peripherals, Computer Equipment, User Identification
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=175d7ec522c9afb4

## About the Role

* Maintain working components through repair or replacement.
 * Ability to assist customers and staff with hardware and software challenges.
 * Excellent customer service and interpersonal skills, including the ability to deal calmly, positively and professionally in tense or elevated situations.
 * Able to manage time effectively and work efficiently, both with and without direct supervision.
 * Exceptional analytical and troubleshooting skills.
 * Excellent judgment skills to properly evaluate situations and immediately provide effective solutions.
 * Great attention to details, organizational skills and ability to prioritize and manage multiple simultaneous tasks.
 * Exceptional interpersonal skills; able to communicate technical information to non-technical users effectively.
 * Must have a valid driver's license and a dependable vehicle.

Physical Requirements

 * Able to bend, crawl, stoop and sit.
 * Able to lift and move 50 pounds of weight.
 * Outdoor service work 10-40% of the time.
 * Occasional ladder climbing and work on elevated equipment.
 * Local travel or travel to assigned region/site 75-100% of the time.
 * Limited overnight travel., * High school diploma or equivalent.
 * 2+ years of related experience.
 * 1+ year of experience in field service.
 * Respond to all service requests timely, keep customer fully updated, and ensure service call completions are documented accurately and with comprehensive details, as well as any parts / equipment used appropriately accounted for.
 * Effectively diagnose and troubleshoot malfunction of computer or network devices, equipment, and systems in operation at any or all client locations. relating to user error, faulty hardware, or software/server/network issues.

## Description

* Assist with the installation, configuration and ongoing usability of desktop computers, peripheral equipment, and software., * Analyze service request data for trends and recommend process improvements for ticketing system.
 * Document all pertinent user identification information, including name, department, contact information, nature of problem or issue, computer name, resolution, etc.
 * Attend team Level 10 meetings and monthly meetings with administration.
 * Use documentation, peers, and any other resources to resolve issue on initial contact.
 * Build rapport and elicit problem details from customers; prioritize and escalate problems as appropriate.
 * Actively monitor and report compliance with the customer service level agreements.
 * Ship and receive broken devices for repair.
 * Perform other duties as assigned.

Pay: $45,000.00 - $60,000.00 per year