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# Information Sys Supp Manager

- **Company:** University of South Carolina
- **Location:** Richland County, SC, United States
- **Salary:** $71,310.0 - $106,965.0
- **Contract:** Temporary contract
- **Skills:** Computer-Aided Design, Microsoft Windows, Backup Devices, Cyber Security, Information Systems, Desktop Computing, Document Management Systems, Microsoft Office, Network Architecture, Network Connections, RSA (Cryptosystem), Software Licensing, Network Switches, Firewalls (Computer Science), Information Technology, Patch Management, Laptops, Network Server, SSL VPN, Mobile Data
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=95d66e320c9036e7

## About the Role

* Requires a bachelor's degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience

Required Certification, Licensure/Other Credentials, * Basic knowledge of computer systems, network supports and Microsoft Office Programs., Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

## Description

Under general supervision serves the Division of Law Enforcement and Safety as the Senior Information Resources Consultant. General responsibilities include: serving as senior position responsible for the Division's IT resources and support, ensuring uptime of all computer systems in Division's 24/7/365 server room and Communications Center, installing, maintaining and repairing Division IT infrastructure including but not limited to servers, switches, firewalls, SSL VPN, IDP, RSA Secure ID, DataMaxx NCIC clients, Desktops, laptops, and peripherals and all other IT resources. Maintains the Division's Records Management Systems and mobile data network., Job Duty
Criminal Justice Information Services Compliance and Information Security Oversight

 * Serves as the Division of Law Enforcement and Safety's CJIS LASO.
 * Ensures compliance with relevant CJIS Security policies and University of South Carolina Information Security Policies.

Essential Function
Yes
Percentage of Time
15
Job Duty
Server Infrastructure and Systems Administration

 * Manages the Division of Law Enforcement and Safety's server infrastructure, to include servers, virtual clusters, redundant sites, and backups.
 * Monitors server health, storage capacity, and system performance, implementing proactive maintenance and capacity planning.
 * Coordinates server upgrades, patch management, and security hardening in accordance with University and industry best practices.
 * Collaborates with University Information Technology and third-party vendors to resolve infrastructure issues and implement enterprise technology solutions.

Essential Function
Yes
Percentage of Time
20
Job Duty
Network Infrastructure and Security Management

 * Manages the Division of Law Enforcement and Safety's network infrastructure, including firewalls and network switches.
 * Coordinate with the University of South Carolina Division of Information
Technology as needed.

Essential Function
Yes
Percentage of Time
20
Job Duty
End User Support and Technical Services

 * Supports users and devices as needed when technical issues arise.
 * Provides advanced technical support for Division personnel by diagnosing and resolving hardware, software, network, mobile device, and peripheral issues.
 * Manages the installation, configuration, maintenance, and replacement of desktops, laptops, mobile devices, printers, and other end-user technology.
 * Coordinates and prioritizes technical support requests to ensure timely resolution and minimal disruption to Division operations.
 * Escalates complex technical issues to University Information Technology or third-party vendors as appropriate and tracks issues through resolution.
 * Ensures endpoint devices remain compliant with University security standards, software licensing requirements, and system update policies.
 * Identifies recurring technical issues and implements long-term solutions to improve reliability, performance, and user experience.

Essential Function
Yes
Percentage of Time
15
Job Duty
Computer-Aided Dispatch (CAD) and Records Management Systems (RMS) Administration

 * Manages the Division's computer-aided dispatch and records management systems.
 * Coordinate with vendors to resolve issues, implement changes and updates.
 * Works with Division leadership and end users to identify operational needs and implement system improvements that enhance public safety operations.

Essential Function
Yes
Percentage of Time
15
Job Duty
Emergency Communications Systems Management & Microsoft 365 and Enterprise Collaboration Services Administration

 * Coordinate with vendors and contacts to ensure emergency 911 and radio communications are working.
 * Coordinates maintenance, repairs, software updates, and equipment replacements with vendors and partner agencies.
 * Troubleshoots complex issues involving dispatch consoles, radio systems, network connectivity, and emergency communication interfaces.
 * Coordinate with the University of South Carolina Division of Information Technology concerning the Office 365 environment