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# IT Help Desk Specialist

- **Company:** Software Staffing Solutions Inc
- **Location:** Columbus, OH, United States
- **Salary:** $49,920.0
- **Contract:** Temporary contract
- **Skills:** Issue Tracking Systems, Software Engineering, Enterprise Software Applications
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8c41c96c7015614b

## About the Role

* 2-5 years of experience in technical support or a similar high-tech environment.
 * Strong customer service and communication skills.
 * High school diploma or GED required.
 * Proven ability to troubleshoot and resolve technical issues independently.
 * Flexibility to work variable shifts, including nights, weekends, and holidays.

Technical support, helpdesk, IT helpdesk, desktop support, * ticketing system: 1 year (Preferred)

 * Technical support: 1 year (Preferred)

Ability to Commute:

 * Columbus, OH 43219 (Preferred)

## Description

We are seeking a Service Desk Agent to provide high-quality technical support as the first point of contact for users calling the IT Service Desk. The ideal candidate has strong communication skills, is customer-focused, and can resolve issues efficiently using a knowledge base and their technical expertise., * Provide first-level phone/chat support with professionalism and empathy.

 * Accurately document incidents and problems in a tracking system.
 * Diagnose and resolve hardware/software issues in a fast-paced 24x7x365 environment.
 * Escalate and follow up on unresolved issues promptly.
 * Support end-users with enterprise applications, systems, and hardware.
 * Collaborate with internal teams and contribute to service improvement.