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# Information Technology Technician II

- **Company:** County of Harris
- **Location:** Houston, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Software Applications, Business Software, Desktop Computing, Microsoft Office, Networking Basics, Software Systems, Computer Equipment, Information Technology, Video Streaming, User Administration
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7fbe0a1c7df1ad59

## About the Role

* Associate degree from an accredited college or university

OR

 * Minimum of four (4) to six (6) years of experience in technical support, IT support, or a related role.

Knowledge, Skills, and Abilities:

 * Knowledge of computer hardware, software, and basic networking concepts.
 * Knowledge of audio and video technology systems used in courtroom environments.
 * Ability to troubleshoot technical issues across a range of systems and devices.
 * Ability to work in a fast-paced environment and respond to issues during active court proceedings.
 * Strong customer service and communication skills.
 * Ability to manage multiple support requests and prioritize effectively.
 * Basic knowledge of Active Directory, user account management, and system access preferred.
 * Familiarity with Microsoft Office applications and common business software., * Associate degree in information technology or a related field preferred.
 * Experience supporting audio/video systems or courtroom technology preferred.

## Description

Within this environment, the Information Technology Technician provides technical support for courtroom technology, end-user systems, and related infrastructure supporting daily court operations. The position is responsible for troubleshooting, maintaining, and supporting a wide range of hardware and software systems used by judges, court staff, and administrative personnel. The role requires the ability to respond to technical issues in real time, including during active court proceedings, and to ensure courtroom technology systems remain operational and reliable., * End User Technical Support:

 + Provide help desk support to judges, court staff, and administrative personnel through onsite, remote, and telephone support.
 + Troubleshoot hardware, software, and user-related technical issues.
 * Courtroom Technology Support:
 + Support and maintain courtroom audio and video systems, including presentation equipment, video conferencing systems, and livestreaming technology.
 + Respond to issues during court proceedings and ensure systems remain operational.
 * Hardware and Software Installation and Maintenance:
 + Install, configure, and maintain computers, printers, scanners, and other technology equipment.
 + Perform updates, repairs, and replacements as needed.
 * Troubleshooting and Issue Resolution:
 + Diagnose technical problems across multiple systems and coordinate solutions.
 + Work with internal IT staff and vendors when escalation is required.
 * User Support and Training:
 + Provide basic training and guidance to users on software applications and technology systems used within the courts., * Regular Full-Time
 * Hours will be discussed during the departmental interview.
 + Days and hours may vary.
 + Weekend work will be required (5-week rotation). Additional hours may be required to support court proceedings, system updates, or emergency operations.