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# IT Customer Support / Field Service Technician

- **Company:** Allegheny Science and Technology
- **Location:** Idaho Falls, ID, United States
- **Salary:** $55,000 - $65,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, Databases, Hard Disk Drives, Federal Information Processing Standards (FIPS), Microsoft Office, Office365
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bdcfa135e1a83126

## About the Role

* Minimum of two (2) years of experience supporting a Help Desk / Service Desk / Field Technician environment OR active A+ Certification with a minimum of one (1) year of related experience.
 * Must have at least a High School Diploma.
 * Strong communication skills, both written and verbal.
 * Must have technical experience with Microsoft Office products.
 * Experience troubleshooting hardware related issues.
 * Must maintain a high level of customer service relationship standards.
 * Have a high level of time management skills in handling tasks, prioritizing tasks, completing tasks, and arriving to work on time.
 * Ability to obtain Government BAO clearance or higher, and an HSPD-12 badge.

Desired Qualifications:

 * Active A+ certification.
 * Prior experience supporting government type operations office's computing environment in a Help Desk capacity.
 * Ability to obtain a DOE L or Q security clearance.

## Description

* Respond to and diagnose problems through discussions with users including problem recognition, research, isolation, and resolution steps.
 * Utilization of problem management database and help desk systems.
 * Answer the help desk phones, input tickets into the automated tracking system, troubleshoot customer problems and provide customer assistance on all major products in the DOE-ID computing environment including, but not limited to: Microsoft Windows, Microsoft O365 Outlook, Microsoft Office Suite, Microsoft Teams, and other applications specific to DOE-ID.
 * Maintain all hardware including desktops, laptops, printers, monitors, keyboards, disk drives, scanners, FIPS 140-2 compatible thumb drives and other peripheral equipment.
 * Ensure proper setup with the latest standards for all desktop and laptop systems. Image systems, address vulnerabilities, and office setup.
 * Assist in the distribution of security patches and ensure proper and timely installation.