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# On-site Technology Support Technician Associate

- **Company:** Ernst & Young LLP
- **Location:** New York, NY, United States
- **Experience:** Starter
- **Salary:** $59,800.0 - $98,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Software Applications, Collaborative Software, Instant Messaging Technology, Microsoft Office, Microsoft SharePoint, Information Technology, Yammer, Servicenow
- **Published:** October 17, 2026
- **Apply:** https://dejobs.org/x/x/0D47A529F36F4BF7AC017221F0C462FB/job/

## About the Role

* Degree in Computer Science or a related discipline; or equivalent work experience in IT Support
 * Approximately 1-3 plus years of experience in support of IT products
 * Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
 * Excellent interpersonal, communication and organizational skills
 * Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment
 * Able to work effectively with high level customers and other management personnel
 * Excellent Customer Service skills.

## Description

The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to EY personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in accordance with Firm policy. The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills., * Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.

 * Laptop troubleshooting, maintenance and administration.
 * Apple MacBook support and troubleshooting.
 * Apple iOS and Android device support; setup and configuration.
 * Knowledge and understanding of HP, Xerox and Canon print devices.
 * Anticipate and respond to complex technology support issues.
 * Strong knowledge and understanding of Win10, Office 365.
 * Instant Messaging tools; TEAMs.
 * Excellent customer service skills, meeting with users in person to resolve complex technology issues.
 * Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
 * Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives.
 * Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
 * Leverage multiple resources or coordinating with other teams in order to meet customer needs.
 * Facilitate the implementation and support of defined EY Technology solutions.
 * Communicate system updates to customers as required.
 * Coordinate, track, and maintain inventory.
 * Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now
 * Perform software and Firmware upgrades and testing as needed or part of an initiative or project.
 * Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.
 * Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.
 * Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools.
 * Provide technical guidance and consult with EY customer stakeholders.