> Markdown version of [/jobs/ext/4378039-solutions-engineer](https://www.wearedevelopers.com/jobs/ext/4378039-solutions-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Solutions Engineer

- **Company:** Grafana Labs
- **Location:** Tampa, FL, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $204,000.0 - $254,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Cloud Computing, Customer Data Management, Machine Learning, Open Source Technology, Salesforce.Com, Lightspeed, Grafana, Information Technology, Xero (Accounting Software)
- **Published:** October 22, 2026
- **Apply:** https://www.builtincolorado.com/job/senior-solutions-engineer-growth-mid-atlantic-or-southeast-remote/11801164?handler=ApplyRedirect

## About the Role

Own technical customer engagements for Grafana Labs, partnering with Sales to demonstrate products, conduct technical evaluations, articulate value, and close opportunities. Deliver presentations, demos, enablement materials, and technical content while providing customer and competitive feedback to Product and Engineering. Requires strong pre-sales experience, technical problem-solving, communication, collaboration, judgment, and leadership in a remote global environment., * 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space while we will be adding more junior folks later on, right now we just need team members that can hit the ground running.

 * We're a startup so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership
 * We are a remote-first company so you would need to learn to work and collaborate with an international team
 * You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
 * You will love solving technical challenges and thrive on bringing creative solutions to our customers
 * You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience-we are excited to see what unique experiences and skill sets you bring to the table!
 * You are self-motivated, initiative, creative, and maybe you've already done a brave thing or two in your life!

## Description

* Join as an early member of a high growth team working together to solve technical and customer problems the right way
 * Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
 * Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
 * Deliver product and technical presentations to potential and existing customers
 * Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
 * Drive product conversations based on need and problems learned during customer interactions
 * Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material, Analyze malware, binary files, customer detection tickets, and machine learning detections to improve detection efficacy and reduce false positives. Review product detections, assess binary legitimacy, address internal detection questions, and provide insights to data science teams. The role collaborates with technical account managers, incident response teams, data scientists, and malware researchers. Required capabilities include malware analysis, reverse engineering, Python scripting, binary fundamentals, threat assessment, research methods, operating systems, and AI-assisted workflow improvement.