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# Internet Service Coordinator - Duncansville

- **Company:** Stuckey Automotive
- **Location:** Duncansville, PA, United States
- **Experience:** Experienced
- **Salary:** $40,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Data Integrity, Internet Services, Office Suite
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d235ba84fb063f21

## About the Role

* Passion to Serve: Desire and ability to provide an empathetic, stress-free customer experience by effectively using proven scheduling and communication processes.
 * Be Positively Driven: Bring a positive attitude to every work-related task and handle customer concerns or unexpected scheduling shifts with confidence and professionalism.
 * Maintain Excellence in Every Aspect: Excellent verbal and written communication skills with a reassuring, polite, and persuasive phone presence. Keen eye for detail to ensure every service need is noted and no customer follow-up slips through the cracks.
 * Take Extreme Ownership: Take full accountability for every customer interaction, appointment set, and follow-up sequence to ensure complete operational success.
 * Be Dynamic: Ability to multitask, prioritize urgent repair requests, and manage a high volume of outbound and inbound communications efficiently. Readiness to adapt to changing shop schedules and evolving service technologies.

Preferred Qualifications (Nice-to-Haves)

 * Automotive or Service Background: Prior experience in an automotive dealership, service department, auto repair shop, or high-volume call center setting.
 * Tech Proficiency: Familiarity with dealership Service/CRM platforms (e.g., Xtime, VinSolutions, Elead, CDK, DriveCentric), customer messaging platforms, and basic office software., * Customer service: 2 years (Required)

License/Certification:

 * Driver's License (Required)

## Description

* Service Lead Conversion & Outreach: Promptly respond to inbound internet service leads, online scheduling requests, phone inquiries, and open recall notices using phone, email, and SMS to establish initial contact.
 * Appointment Scheduling & Load Management: Qualify customer maintenance/repair needs, verify warranty or recall status, and secure firm service appointments aligned with shop capacity.
 * Pipeline & Retention Management: Maintain consistent follow-up sequences with unconfirmed service bookings, missed appointments, recommended maintenance reminders, and previous service customers using the CRM and online scheduling software.
 * Customer Care & Value Delivery: Provide clear information on service menu pricing, active dealership service specials, recall details, and shuttle/loaner availability while delivering a warm, reassuring, and professional customer experience.
 * Interdepartmental Coordination: Collaborate closely with Service Advisors, Service Managers, and Parts Specialists to ensure seamless customer hand-offs, accurate shop scheduling, and realistic repair timelines.
 * Data Integrity: Continuously update CRM and Service management records with detailed notes regarding customer vehicle issues, service history, contact preferences, and appointment status to support accurate reporting.