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# IT Deskside Support Technician - End User Computing (EUC)

- **Company:** Allied Llc
- **Location:** Albuquerque, NM, United States
- **Experience:** Expert
- **Salary:** $39,520.0 - $43,680.0
- **Contract:** Permanent contract
- **Skills:** IMac, Backup Devices, Configuration Management Databases, Databases, System Configuration, Data Recovery, Image Management, Networking Hardware, System Center Configuration Manager, Network Connections, User Environment Management, Break Fix, Mobile Computing
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2a60f6b185710295

## About the Role

* Requires minimum 5+ years of related work experience
 * Knowledge of imaging tools (SCCM, MDT)
 * Knowledge of data backup and recovery tools
 * Installing, upgrading, and migrating to Windows 10/11
 * Deploying Windows 10/11 in large enterprises
 * Configuring hardware and applications
 * Configuring network connectivity
 * Configuring access to resources
 * Configuring mobile computing
 * Monitoring and maintaining systems that run Windows 10/11

## Description

The position of IT Deskside Support Technician - End User Computing performs Level 2 troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations., * Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs.

 * Troubleshoot, diagnose and resolve the tickets (Hard IMAC and break fix) that needs onsite intervention.
 * Coordinate with higher level remote support teams and Supplier's Service Desk teams for ticket resolution.
 * Utilize Known Error Database (KEDB) to perform onsite support tasks.
 * Participate in war rooms for critical incident management when required or at Customer's discretion.
 * Resolve incidents at end-users' desks when resolution cannot be achieved by remote support.
 * Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service with OEM.
 * Provide Smart hands and feet support for audio / video conferencing devices in alignment with the operating model.
 * Plan, schedule and fulfil all IMAC (Install, Move, Add, Change) requests according to defined processes, approvals.
 * Request, coordinate and facilitate visits when required for IMAC in alignment with the operating model.
 * Follow the Customer's requirements and procedures for escorting vendors and guests during facilitation of visits.
 * Update CMDB records during the IMAC process where appropriate to make sure that added/removed devices and spare parts are reflected properly in the Customer system(s).
 * Manage use of any manufacturer warranty and technical support to limit repair cost and facilitate incident resolution.
 * Install and test replacement parts for supported devices.
 * Schedule supported device installation, Software and Hardware activity with End User at their convenience to minimize disruption.
 * Coordinate physical move of end user devices within same office (performing physical move of end user devices outside of the office is out of scope).
 * Manage any end-user Service Requests (e.g., desktop, mobile) which require local interaction at the supported sites.
 * Desk side assistance for IT devices (laptop, desktop, and mobiles).
 * Provide loaner device to authorized Customer end users in case of break-fix to continue end users work, utilizing Customer provided List of Authorized Users
 * Perform soft IMAC, Image loading where this cannot be executed remotely using Customer provided tools.
 * Inform Customer end user on expected resolution time on for active Incidents in assigned incident queue.
 * Provide onsite depot support for receiving, shipping, packing, update AMDB / CMDB, apply asset tag, imaging, staging, storing the devices and spare parts at Customer provided facilities.
 * Keep device levels (pool), installation of pool devices with standard image, personalizing of exchange device, coordination of OEM according Customer requirements.
 * Consult with Customer prior to and during ordering of new devices.
 * Provide smart hands support for onsite Server and Networking devices with remote support supervision.
 * Deskside support services and other duties as required.