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# Tier 2 Technical Support Specialist

- **Company:** TCG, Inc.
- **Location:** Warwick, NY, United States
- **Salary:** $52,000.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Cloud Computing, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Network Address Translation, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Subnetting, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Windows PowerShell, TCP/IP, Virtual Local Area Networks, Enterprise Software Applications, Cloud Platform System, Computer Network Technologies, Connectivity Problems, Software Troubleshooting, Peripherals, Sonicwall, Firewalls (Computer Science), Information Technology, Laptops, Cisco
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c85cc98d91c223c4

## About the Role

* Proven experience in technical support or IT service delivery role
 * Strong working knowledge of Windows, macOS, and Linux operating systems
 * Good background in supporting Microsoft 365, and other business-related applications.
 * Experience supporting on-premises, cloud, and hybrid environments
 * Familiarity with Microsoft Azure and Entra administration and support
 * PowerShell scripting experience a plus
 * Strong understanding of Active Directory and Group Policy
 * Hands-on experience with networking technologies (LAN, VLAN, VPN, firewalls, security protocols)
 * Understanding of core networking concepts such as TCP/IP, DNS, DHCP, NAT, and subnetting.
 * Experience using ticketing systems; Kaseya, Datto, IT Glue, or Autotask experience is a plus
 * Ability to diagnose and resolve hardware issues with computers and peripherals
 * Strong communication. documentation and customer service skills
 * Understanding of IT infrastructure security best practices
 * Reliable transportation, valid driver's license

## Description

* Provide Tier 2 technical support for hardware, operating systems (Windows, macOS), networks, and enterprise applications
 * Troubleshoot and resolve network issues including LAN, VLAN, VPN, firewalls, and connectivity problems
 * Install, configure, and maintain desktops, laptops, peripherals, and network equipment
 * Support and troubleshoot software across Windows, macOS, Linux, and cloud-based platforms
 * Working with IP Phone systems, Security cameras as well as door access systems.
 * Interacting with and troubleshooting customer networks from a variety of vendors such as Ubiquiti Unifi, Sonicwall, and Cisco.
 * Research, recommend, and build out custom high end desktop workstations for end user specific needs.
 * Clearly communicate technical issues and solutions to non-technical users
 * Contribute to continuous improvement of service quality and support processes