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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Systems Specialist - **Company:** FormFactor - **Location:** Beaverton, OR, United States - **Salary:** $60,632.0 - $79,602.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Software Applications, Audio Video Distribution, Business Software, Microsoft Outlook, Collaborative Software, Cyber Security, Information Systems, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Knowledge Management, Microsoft Office, Networking Basics, Office Suite, Windows PowerShell, Productivity Software, Remote Access Technology, Remote Desktop Services, Azure Active Directory, Microsoft Copilot, Microsoft SharePoint, TCP/IP, Software Vulnerability Management, Wireless Networks, Software Licensing, Scripting, Office365, Peripherals, Microsoft InTune, Microsoft Onedrive, Information Technology, Deployment Automation, Unified Endpoint Management, User Accounts - **Published:** October 11, 2026 - **Apply:** https://diversityjobs.com/career/18621287/Desktop-Systems-Specialist-Oregon-Beaverton ## About the Role * Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline, or equivalent combination of education and experience. * Experience in desktop support, endpoint administration, technical support, service desk, or IT operations roles. * Experience supporting Windows 10/11 operating systems and Microsoft 365 technologies including Outlook, Teams, OneDrive, and SharePoint. * Hands-on experience with Active Directory, Microsoft Entra ID, Microsoft Intune, Windows Autopilot, endpoint provisioning, and device management technologies. * Experience using IT service management (ITSM) platforms, ticketing systems, and asset management tools. * Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN technologies, wireless networking, and connectivity troubleshooting. * Strong analytical and problem-solving skills with the ability to diagnose technical issues in a structured and efficient manner. * Experience supporting manufacturing, engineering, laboratory, semiconductor, or highly technical business environments. * Knowledge of endpoint security technologies, vulnerability remediation processes, and device compliance monitoring. * Experience supporting conference room technologies, audiovisual systems, and workplace collaboration platforms. * Familiarity with PowerShell, automation, scripting, or process-improvement initiatives. * Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Fundamentals, Microsoft Endpoint Administrator, ITIL Foundation, or HDI certifications., Azure Active Directory (AD), Computer Technical Support, Customer Service, Desktop Application Support, Hardware Support, IT Networking, Microsoft Copilot, Microsoft Intune, Microsoft Office, Microsoft Teams, Microsoft Windows, Office Applications, Remote Desktop Support, Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience| Required ## Description FormFactor is seeking a Desktop Systems Specialist to help enable business success by delivering reliable, customer-focused technology support to employees at our Beaverton campus and remote locations worldwide. This role serves as a key member of the IT Operations team, providing technical support for endpoint devices, collaboration technologies, user productivity tools, and workplace computing environments. The ideal candidate combines strong troubleshooting skills with a customer-first mindset and enjoys solving technical challenges that improve employee productivity. Operating with a moderate level of independence, this individual will manage support requests, contribute to endpoint management initiatives, maintain technology standards, and partner with other IT teams to ensure secure, efficient, and scalable technology services., End User Support & Service Delivery * Provide advanced technical support for desktop and laptop systems, Microsoft 365 applications, Teams, Outlook, OneDrive, VPN connectivity, multifactor authentication (MFA), printers, peripherals, mobile devices, and common business applications. * Respond to and resolve incidents and service requests while maintaining service level objectives and delivering a high-quality user experience. * Troubleshoot moderately complex hardware, software, operating system, and connectivity issues, identifying root causes and implementing sustainable solutions. * Manage support activities for local and remote employees across multiple locations and time zones. Endpoint Lifecycle Management * Image, configure, deploy, maintain, troubleshoot, and retire desktop and laptop systems using enterprise management tools. * Support device refresh programs, workstation upgrades, hardware replacements, and endpoint standardization initiatives. * Manage endpoint provisioning through Microsoft Intune, Windows Autopilot, and other approved management platforms. * Coordinate warranty repairs, vendor support activities, and equipment replacement processes. User Account & Collaboration Services * Provision, modify, and support user accounts, security groups, shared resources, and access permissions using Active Directory and Microsoft Entra ID. * Support collaboration technologies including Microsoft Teams, conference room technologies, audiovisual systems, and related workplace productivity tools. * Assist with employee onboarding, transfers, role changes, and offboarding activities to ensure a seamless user experience. Asset & Knowledge Management * Maintain accurate inventories of hardware assets, software licensing information, equipment assignments, and lifecycle status records. * Develop and maintain support documentation, knowledge base articles, troubleshooting guides, and standard operating procedures. * Ensure incident records contain thorough troubleshooting details, business impact assessments, and resolution documentation. Security & Compliance Support * Support endpoint security and compliance initiatives, including device encryption, antivirus protection, vulnerability remediation, patch validation, and endpoint health monitoring. * Assist with implementation and enforcement of IT security policies, standards, and best practices. * Escalate security concerns and compliance-related issues in accordance with established procedures. Operational Excellence & Continuous Improvement * Identify recurring technical issues and recommend process, technology, or documentation improvements. * Participate in technology deployments, system upgrades, hardware rollouts, and operational projects. * Collaborate with infrastructure, cybersecurity, application, and operations teams to resolve cross-functional technical issues. * Leverage approved AI-enabled support and productivity tools to enhance troubleshooting efficiency and improve user support experiences., Work Environment & Physical Requirements: * This position requires regular on-site presence at FormFactor's Beaverton campus to support daily business operations. * Occasional after-hours, weekend, or on-call support may be required to support maintenance windows, system upgrades, critical business events, or incident response activities. * Work may be performed in office, engineering, laboratory, manufacturing, warehouse, and cleanroom environments as business needs require. * Ability to lift, transport, install, and move IT equipment weighing up to 40 pounds. * Occasional travel to other FormFactor locations may be required.