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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician III - **Company:** LIGHTHOUSE - **Location:** United States - **Experience:** Experienced - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Client Access Licensing, CompTIA Network+, Computer Literacy, Issue Tracking Systems, Networking Basics, Remote Service Software, Service Pack, TCP/IP, Wide Area Networks, Wireless Networks, Software Licensing, Tablet Computers, Peripherals, Computer Equipment, Information Technology, Gsuite, User Accounts - **Published:** October 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a0185a416ee33a85 ## About the Role * Associate's degree in IT or a related field, or equivalent education, technical training, and relevant experience required. * Bachelor's degree preferred. Experience * Three or more years of hands-on IT, desktop, or help desk support experience required. * Experience supporting Windows, Microsoft 365, Google Workspace, printers, mobile devices, and audiovisual technology. * Familiarity with ticketing systems, remote support tools, user account administration, device deployment, and asset tracking. * K-12 school technology support and experience working with a school district or managed service provider preferred. Knowledge and Skills * Strong troubleshooting skills and working knowledge of TCP/IP, LAN/WAN connectivity, wireless networks, device management, endpoint security, and preventive maintenance. * Excellent customer service and communication skills, including the ability to explain technical concepts to nontechnical users. * Ability to prioritize competing requests, document work accurately, work independently, and recognize when escalation is needed. * Sound judgment, discretion with confidential information, adaptability, and a willingness to learn new technologies, including assistive technology. Certifications * Technical certifications are preferred but not required. Examples include CompTIA A+, CompTIA Network+, and relevant Microsoft or Google certifications., * Regular computer use, walking, and standing throughout the school campus. * Ability to move and handle equipment weighing up to 50 pounds, with appropriate assistance or equipment as needed. * Occasional bending, kneeling, reaching, and use of a step ladder. Reasonable accommodations may be available to enable individuals to perform essential functions., * Associate's degree in information technology or a related field, or equivalent education, technical training, and relevant experience required. Bachelor's degree preferred., * Technical certifications are preferred, not required. Examples include CompTIA A+, CompTIA Network+, and relevant Microsoft or Google credentials. Demonstrated experience and work performance are the primary considerations., * Three or more years of hands-on IT, desktop, or help desk support experience required. * Experience supporting Windows, Microsoft 365, Google Workspace, printers, mobile devices, and classroom or audiovisual technology. * Experience with ticketing systems, remote support, user account administration, device deployment, and asset tracking. * K-12 or charter school experience preferred. Experience working with an MSP, OCPS, or another school district preferred., * Strong troubleshooting skills across computer hardware, operating systems, applications, peripherals, and communications equipment. * Working knowledge of TCP/IP, LAN and WAN connectivity, wireless networks, and basic network troubleshooting. * Knowledge of account permissions, device imaging and management, software licensing, patching, endpoint security, and preventive maintenance. * Excellent customer service and communication skills, including the ability to explain technical concepts to non-technical users and provide patient guidance. * Ability to prioritize competing requests, organize work, document accurately, and follow issues through to resolution. * Ability to work independently, recognize when escalation is needed, and collaborate with school staff, Lighthouse colleagues, and vendors. * Sound judgment and discretion with sensitive information; ability to remain professional under pressure and adapt to changing systems and responsibilities. * Ability to learn new technologies and support users with diverse needs, including users of assistive technology., * Frequent computer use and communication with users; regular walking and standing throughout a school campus. * Move, install, and handle technology equipment, at times weighing up to 50 pounds, using appropriate assistance or equipment as needed. * Bending, kneeling, reaching, and occasional use of a step ladder to access equipment. Essential functions may be performed with reasonable accommodations. ## Description Lighthouse Works is seeking an IT Support Technician to provide full-time, on-site technology support at an assigned Neighborhood Schools Initiative (NSI) school in Orlando, FL. This position serves as the primary technology support contact for faculty, staff, and students, resolving day-to-day technical issues, maintaining devices and classroom technology, and coordinating advanced support with the Lighthouse IT team and school district partners., * Provide responsive, customer-focused Tier 1 and Tier 2 technical support for hardware, software, user accounts, printers, wireless connectivity, classroom technology, and communication systems. * Manage support requests through the designated ticketing system, documenting troubleshooting, prioritizing issues, communicating updates, and ensuring timely resolution or escalation. * Install, configure, deploy, maintain, and troubleshoot computers, Chromebooks, tablets, printers, interactive displays, projectors, and other technology equipment. * Support Microsoft 365, Google Workspace, educational applications, user onboarding and offboarding, account access, and password resets within authorized procedures. * Perform routine maintenance, software updates, security patching, device inspections, and equipment inventory management. * Coordinate escalated technical issues with the Lighthouse IT team, Orange County Public Schools (OCPS), and approved vendors. * Assist with technology deployments, system changes, classroom presentations, school events, and student assessments. * Maintain accurate asset records, technical documentation, user guides, and support procedures; provide basic technology training to users. * Identify and promptly report cybersecurity concerns, equipment loss, unauthorized access, and potential exposure of confidential information. * Protect student, employee, organizational, and client information while following established security, confidentiality, and access-control requirements. * Collaborate with school leadership, Lighthouse colleagues, district staff, and vendors to resolve issues and improve technology services. * Demonstrate Lighthouse's Core Values of Servant Leadership, Inclusion, Collaboration, Empowerment, and Excellence. * Perform other duties as assigned., * Work full-time on-site at the assigned school during the established schedule, with reliable attendance and transportation. * Successfully complete a Level II background screening and meet applicable school and client access requirements. * Maintain confidentiality and comply with Lighthouse policies, school safety procedures, and client security requirements. * Work occasional approved evenings or weekends for school events, technology deployments, maintenance, or urgent support. * Travel to Lighthouse or other client locations as needed and coordinated with school coverage. * Participate in ongoing technical training and professional development., * Work on-site at the assigned school full time during the established schedule; maintain reliable attendance and transportation. * Pass a Level II background screening and meet applicable school and client access requirements. * Maintain confidentiality and comply with Lighthouse policies, school safety procedures, and applicable client security requirements. * Work occasional approved evenings or weekends for school events, deployments, maintenance, or urgent support. Travel to Lighthouse or other client locations as assigned and coordinated with school coverage. * Participate in ongoing technical training and professional development.