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# Service Desk Technician

- **Company:** Community Choice Financial Family of Brands
- **Location:** Dublin, OH, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Outlook, Computer Networks, Microsoft Management Console, Issue Tracking Systems, Microsoft Office, Citrix Systems, Regression Testing, Laptops
- **Published:** October 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bf9814a3d21234ab

## About the Role

* Associate's degree or equivalent experience.
 * Minimum of one year of related work experience in a customer service environment required.
 * Microsoft Certified Professional, Network + and/or A+ Certification preferred.
 * Good understanding of common desktop operating systems, software, and hardware products such as Windows 10/11, Outlook, Edge/Chrome, Office 365, Dell PCs/laptops, and network printers required
 * Good understanding of Active Directory and experience performing basic functions such as permissions and password changes required
 * Experience performing basic network troubleshooting in an enterprise
 * Experience with Citrix and Citrix Management Console is a plus
 * Basic understanding of Exchange is a plus
 * Must be team oriented and have good customer service/communication skills
 * Ability to adjust to changing priorities, circumstances and direction required

## Description

* Utilize the company's issue tracking system to document customer contacts, issues, and requests.
 * Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues.
 * Act as central point of contact between the customer and IT.
 * Adhere to workflow and service level expectations between teams to resolve issues in a timely manner.
 * Utilize IT knowledgebase as a part of troubleshooting and researching customer issues and share knowledge with customers and colleagues.
 * May participate in release/regression testing of proprietary applications.
 * Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.
 * This is a full-time role that requires in-person attendance.